Organization Roles, Responsibilities & Governance Framework إطار الأدوار والمسؤوليات والحوكمة

SmartDevCo Operating Handbook دليل تشغيل سمارت ديف كو

Who does what · Who decides · How accountability works دليل تشغيلي يوضح من يفعل ماذا، ومن يقرر، وكيف تتم المساءلة

Versionالإصدار 5.0 · Bilingual HTML · Illustrated roles
Dateالتاريخ 19 September 202619 سبتمبر 2026
Owner / Approverالمالك / الاعتماد COO · CEO
Scopeالنطاق 41 roles · 22 Core · 12 Growth · 7 Future
Classificationالتصنيف Internal Company Document — Confidential وثيقة داخلية — سرية
SMARTDEVCO · SOFTWARE TECHNOLOGY

How to read this handbook كيف تقرأ هذا الدليل

Same structure on every role page — so anyone can understand quickly. كل صفحة دور لها نفس الهيكل حتى يفهمها أي شخص بسرعة.

1

Logo + Role ID + title on every role. Footer shows document code.

اللوجو + رقم الدور + العنوان في كل دور. التذييل يعرض رمز الوثيقة.

2

Purpose, daily work, success signal, and weekly rhythm in plain language.

الغرض، يوم العمل، علامة النجاح، والإيقاع الأسبوعي بلغة واضحة.

3

Each role has its own illustrated operating map (Business Analyst ≠ Product Owner).

لكل دور صورة تشغيل خاصة (محلل الأعمال ≠ مالك المنتج).

4

Green = must do. Orange = must not. Authority = what this role may decide.

الأخضر = يجب. البرتقالي = ممنوع. الصلاحية = ما يمكن أن يقرره الدور.

Conflict rule. If a role page and the Decision Matrix disagree, the Decision Matrix wins. قاعدة التعارض: إذا تعارضت صفحة الدور مع مصفوفة الصلاحيات، تفوز مصفوفة الصلاحيات.

SmartDevCo operating system نظام التشغيل في SmartDevCo

These diagrams explain how the company works together before the role details. الرسوم التالية تشرح كيف تعمل الشركة معًا قبل تفاصيل كل دور.

Team philosophy فلسفة الفريق
Role boundaries حدود الأدوار
Scrum delivery cycle دورة تسليم Scrum
Company organization chart الهيكل التنظيمي للشركة
Project team structure هيكل فريق المشروع
Core / Growth / Future أساسي / نمو / مستقبل
RACI language لغة RACI
Task life cycle دورة حياة المهمة
Release path Dev → GOLD مسار الإصدار من Dev إلى GOLD
Cross-functional pipeline مسار العمل عبر الإدارات
Escalation model نموذج التصعيد

Roles by department الأدوار حسب الإدارة

Each role has its own illustrated map plus a clear must-do / must-not explanation. كل دور له صورة توضيحية خاصة + شرح واضح لما يفعله وما لا يفعله.

A · Executive Leadership أ · القيادة التنفيذية

Strategy and executive accountability الاستراتيجية والمساءلة التنفيذية

EXE-001

Chief Executive Officer (CEO) الرئيس التنفيذي (CEO)

Current / Core أساسي / حالي Executive Management الإدارة التنفيذية C-Level

What is this role for?الغرض من الدور

Set SmartDevCo strategy, protect the company, and hold the executive team accountable for sustainable growth, delivery reputation, and customer trust.

وضع استراتيجية SmartDevCo، حماية الشركة، ومحاسبة الفريق التنفيذي على النمو المستدام وسمعة التسليم وثقة العملاء.

A day in this roleيوم عادي في هذا الدور

Sets direction, unblocks executives, protects major client trust, and makes only decisions that cannot be made lower.

يحدد الاتجاه، يزيل عوائق التنفيذيين، يحمي ثقة العملاء الكبار، ويتخذ فقط القرارات التي لا يمكن اتخاذها في مستوى أدنى.

Success looks likeكيف يبدو النجاح

Company grows without chaos; decisions are fast, documented, and owned.

تنمو الشركة بلا فوضى؛ القرارات سريعة وموثقة ولها مالك.

Weekly rhythmالإيقاع الأسبوعي

Weekly exec pulse with COO · Monthly strategy review · As-needed client escalation

نبض تنفيذي أسبوعي مع COO · مراجعة استراتيجية شهرية · تصعيد عملاء عند الحاجة

Role operating map — Chief Executive Officer (CEO) خريطة تشغيل الدور — الرئيس التنفيذي (CEO)

✓ Must do✓ يجب أن يفعل

  • Publish annual strategy and OKRs
  • Approve material contracts and C-level seats
  • Hold COO/CTO/Product accountable to this framework
  • Sponsor culture: minutes, no silent stoppers, problem+solution
  • نشر الاستراتيجية السنوية وOKRs
  • اعتماد العقود الجوهرية ومقاعد المستوى التنفيذي
  • محاسبة COO/CTO/المنتج على هذا الإطار
  • رعاية الثقافة: محاضر، لا صمت عند التوقف، مشكلة+حل

✕ Must not✕ يجب ألا يفعل

  • Micromanage sprint scope or code
  • Promise delivery dates without Delivery capacity
  • Leave two people thinking they both have final say
  • إدارة تفاصيل السبرنت أو الكود يدويًا
  • وعد بمواعيد تسليم دون طاقة التسليم
  • ترك شخصين يعتقدان أنهما صاحبا القرار النهائي

Decision authorityصلاحيات القرار

  • Final approval of strategy, major contracts above threshold (To Be Defined), and organization design
  • Appointment and removal of C-level / department heads
  • Does not decide sprint scope, architecture details, or day-to-day delivery sequencing
  • Final approval of strategy, major contracts above threshold (To Be Defined), and organization design
  • Appointment and removal of C-level / department heads
  • Does not decide sprint scope, architecture details, or day-to-day delivery sequencing

Responsibilitiesالمسؤوليات الكاملة

  • Define and communicate company strategy and annual objectives
  • Approve major commercial, financial, and organizational decisions
  • Represent SmartDevCo with key clients, partners, and investors
  • Ensure governance principles in this framework are applied
  • Resolve cross-executive conflicts that cannot be closed at COO/CTO level
  • Sponsor culture, ethics, and customer commitments
  • Define and communicate company strategy and annual objectives
  • Approve major commercial, financial, and organizational decisions
  • Represent SmartDevCo with key clients, partners, and investors
  • Ensure governance principles in this framework are applied
  • Resolve cross-executive conflicts that cannot be closed at COO/CTO level
  • Sponsor culture, ethics, and customer commitments

Deliverablesالمخرجات

  • Annual strategy and OKRs
  • Approved budget envelope
  • Executive decision log
  • Board / owner reporting (To Be Defined)
  • Annual strategy and OKRs
  • Approved budget envelope
  • Executive decision log
  • Board / owner reporting (To Be Defined)

KPIsمؤشرات الأداء

  • Revenue growth vs plan
  • Strategic objective completion
  • Business sustainability (cash / margin — To Be Defined)
  • Customer growth and retention
  • Leadership team stability
  • Revenue growth vs plan
  • Strategic objective completion
  • Business sustainability (cash / margin — To Be Defined)
  • Customer growth and retention
  • Leadership team stability

People & careerالأشخاص والمسار

Reports to
Shareholders / Board (To Be Defined)
Direct reports
COO; CTO (Growth); Head of Product (Growth); Sales Lead (Growth); Finance; HR / People (Growth)
Escalate to
Shareholders / Board (To Be Defined)
Backup
COO for operations; documented emergency delegation required
Career
Terminal executive role
Experience
Significant leadership of a software/technology business. Exact years: To Be Defined.
Internal
Executive team; Finance; HR; Delivery leadership
External
Key clients; Partners; Shareholders / Board
Skills
Strategic judgment; Commercial acumen; Stakeholder leadership; Risk and governance
يرفع تقاريره إلى
Shareholders / Board (To Be Defined)
المرؤوسون المباشرون
COO؛ CTO (Growth)؛ Head of Product (Growth)؛ Sales Lead (Growth)؛ Finance؛ HR / People (Growth)
التصعيد إلى
Shareholders / Board (To Be Defined)
البديل
COO for operations; documented emergency delegation required
المسار الوظيفي
Terminal executive role
الخبرة
Significant leadership of a software/technology business. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
Executive team؛ Finance؛ HR؛ Delivery leadership
أصحاب المصلحة الخارجيون
Key clients؛ Partners؛ Shareholders / Board
المهارات
Strategic judgment؛ Commercial acumen؛ Stakeholder leadership؛ Risk and governance
EXE-002

Chief Operating Officer (COO) / Head of Operations الرئيس التنفيذي للعمليات (COO) / رئيس العمليات

Current / Core أساسي / حالي Operations العمليات C-Level

What is this role for?الغرض من الدور

Own day-to-day operating rhythm: delivery performance, process compliance, capacity, cross-team coordination, and operational escalation.

امتلاك الإيقاع التشغيلي اليومي: أداء التسليم، الالتزام بالعمليات، الطاقة، التنسيق بين الفرق، والتصعيد التشغيلي.

A day in this roleيوم عادي في هذا الدور

Runs the operating system: capacity, delivery health, process compliance, and cross-team escalation.

يشغّل نظام التشغيل: الطاقة، صحة التسليم، الالتزام بالعمليات، والتصعيد عبر الفرق.

Success looks likeكيف يبدو النجاح

Predictable delivery, clean handoffs, few red escalations aging beyond SLA.

تسليم متوقع، تسليمات نظيفة، تصعيدات حمراء قليلة تتجاوز SLA.

Weekly rhythmالإيقاع الأسبوعي

Daily delivery pulse · Weekly review pack · Sprint-boundary capacity reallocation

نبض تسليم يومي · حزمة مراجعة أسبوعية · إعادة توزيع الطاقة عند حدود السبرنت

Role operating map — Chief Operating Officer (COO) / Head of Operations خريطة تشغيل الدور — الرئيس التنفيذي للعمليات (COO) / رئيس العمليات

✓ Must do✓ يجب أن يفعل

  • Run weekly operating review
  • Balance new features vs production support
  • Ensure every active product has named SM + PO
  • Keep escalation register current
  • إدارة المراجعة التشغيلية الأسبوعية
  • موازنة الميزات الجديدة ودعم الإنتاج
  • ضمان وجود SM وPO مسمّيين لكل منتج نشط
  • إبقاء سجل التصعيد محدّثًا

✕ Must not✕ يجب ألا يفعل

  • Override Product backlog inside a committed sprint without urgent-change path
  • Own architecture standards (CTO/Tech Lead)
  • Ignore missing meeting minutes
  • تجاوز أولوية منتج داخل سبرنت ملتزم به دون مسار تغيير عاجل
  • امتلاك معايير المعمارية (CTO/Tech Lead)
  • تجاهل غياب محاضر الاجتماعات

Decision authorityصلاحيات القرار

  • Operational prioritization across projects within approved strategy and budget
  • Delivery process standards and meeting compliance
  • Does not override Product backlog priority inside a committed sprint without a documented urgent-change path
  • Does not own technical architecture (CTO / Tech Lead)
  • Operational prioritization across projects within approved strategy and budget
  • Delivery process standards and meeting compliance
  • Does not override Product backlog priority inside a committed sprint without a documented urgent-change path
  • Does not own technical architecture (CTO / Tech Lead)

Responsibilitiesالمسؤوليات الكاملة

  • Run the operating cadence (weekly reviews, delivery health, capacity)
  • Own PMO / delivery governance until a Director of Delivery exists
  • Ensure meetings produce minutes with action owners and dates
  • Balance new features versus production support and bug-fix work
  • Protect delivery teams from unmanaged demand
  • Coordinate resource allocation across projects based on capacity
  • Escalate unresolved operational risks to the CEO
  • Run the operating cadence (weekly reviews, delivery health, capacity)
  • Own PMO / delivery governance until a Director of Delivery exists
  • Ensure meetings produce minutes with action owners and dates
  • Balance new features versus production support and bug-fix work
  • Protect delivery teams from unmanaged demand
  • Coordinate resource allocation across projects based on capacity
  • Escalate unresolved operational risks to the CEO

Deliverablesالمخرجات

  • Weekly operational review pack
  • Capacity and allocation plan
  • Escalation register
  • Process compliance report
  • Weekly operational review pack
  • Capacity and allocation plan
  • Escalation register
  • Process compliance report

KPIsمؤشرات الأداء

  • On-time sprint/release predictability
  • Operational efficiency / capacity utilization
  • Process compliance (minutes, task hygiene, release gates)
  • Escalation cycle time
  • Client delivery satisfaction
  • On-time sprint/release predictability
  • Operational efficiency / capacity utilization
  • Process compliance (minutes, task hygiene, release gates)
  • Escalation cycle time
  • Client delivery satisfaction

People & careerالأشخاص والمسار

Reports to
CEO
Direct reports
Head of Delivery / Scrum Masters; Service Delivery Lead; Customer Support Manager; Administration (Future)
Escalate to
CEO
Backup
Head of Delivery (Growth) or senior Scrum Master
Career
CEO track or specialized COO
Experience
Delivery or operations leadership in a software company. Exact years: To Be Defined.
Internal
CEO; Product; Engineering; QA; DevOps; Customer Success; HR
External
Client delivery stakeholders
Skills
Operations leadership; Delivery governance; Capacity planning; Conflict resolution
يرفع تقاريره إلى
CEO
المرؤوسون المباشرون
Head of Delivery / Scrum Masters؛ Service Delivery Lead؛ Customer Support Manager؛ Administration (Future)
التصعيد إلى
CEO
البديل
Head of Delivery (Growth) or senior Scrum Master
المسار الوظيفي
CEO track or specialized COO
الخبرة
Delivery or operations leadership in a software company. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CEO؛ Product؛ Engineering؛ QA؛ DevOps؛ Customer Success؛ HR
أصحاب المصلحة الخارجيون
Client delivery stakeholders
المهارات
Operations leadership؛ Delivery governance؛ Capacity planning؛ Conflict resolution
EXE-003

Chief Technology Officer (CTO) الرئيس التنفيذي للتكنولوجيا (CTO)

Growth نمو Technology التكنولوجيا C-Level

What is this role for?الغرض من الدور

Own technology strategy, architecture integrity, engineering quality, security, and platform scalability. Until appointed, COO + senior Tech Lead share a documented split (see Decision Authority Matrix).

امتلاك استراتيجية التكنولوجيا، سلامة المعمارية، جودة الهندسة، الأمن، وقابلية توسع المنصة.

A day in this roleيوم عادي في هذا الدور

Owns technology strategy, standards, reliability, and security posture across products.

يملك استراتيجية التقنية والمعايير والموثوقية ووضع الأمن عبر المنتجات.

Success looks likeكيف يبدو النجاح

Fewer escaped defects and incidents; scalable platform decisions.

عيوب وحوادث أقل؛ قرارات منصة قابلة للتوسع.

Weekly rhythmالإيقاع الأسبوعي

Architecture office hours · Reliability/security review · Engineering standards guild

ساعات مكتبية للمعمارية · مراجعة الموثوقية/الأمن · نقابة معايير الهندسة

Role operating map — Chief Technology Officer (CTO) خريطة تشغيل الدور — الرئيس التنفيذي للتكنولوجيا (CTO)

✓ Must do✓ يجب أن يفعل

  • Architecture decision records
  • Approve major tech selection
  • Coach EMs and Tech Leads
  • Partner with Deployment on production readiness
  • سجلات قرارات المعمارية
  • اعتماد اختيار التقنيات الكبرى
  • تدريب EMs وTech Leads
  • الشراكة مع Deployment حول جاهزية الإنتاج

✕ Must not✕ يجب ألا يفعل

  • Prioritize the product backlog
  • Make commercial client promises
  • Skip security consultation on privileged changes
  • ترتيب أولوية backlog المنتج
  • وعود تجارية للعملاء
  • تجاوز استشارة الأمن في التغييرات الحساسة

Decision authorityصلاحيات القرار

  • Final technical architecture and platform decisions
  • Production technical go/no-go jointly with Deployment Lead on operational readiness
  • Does not decide product priority (Product Owner / Head of Product)
  • Does not make client commercial commitments (Sales / CEO)
  • Final technical architecture and platform decisions
  • Production technical go/no-go jointly with Deployment Lead on operational readiness
  • Does not decide product priority (Product Owner / Head of Product)
  • Does not make client commercial commitments (Sales / CEO)

Responsibilitiesالمسؤوليات الكاملة

  • Define architecture principles and technology standards
  • Approve major technology selection and framework upgrades
  • Own technical risk, technical debt posture, and security policy
  • Ensure CI/CD, environments, and release path remain fit for purpose
  • Coach Engineering Managers and Tech Leads
  • Align engineering capacity with product and commercial commitments
  • Define architecture principles and technology standards
  • Approve major technology selection and framework upgrades
  • Own technical risk, technical debt posture, and security policy
  • Ensure CI/CD, environments, and release path remain fit for purpose
  • Coach Engineering Managers and Tech Leads
  • Align engineering capacity with product and commercial commitments

Deliverablesالمخرجات

  • Architecture decision records
  • Technology roadmap
  • Security and reliability report
  • Engineering standards / development guide
  • Architecture decision records
  • Technology roadmap
  • Security and reliability report
  • Engineering standards / development guide

KPIsمؤشرات الأداء

  • System reliability (uptime / incident rate)
  • Engineering quality (escaped defects, DRE)
  • Technical debt trend (qualitative + selected metrics)
  • Architecture scalability reviews completed
  • Security findings closure time
  • System reliability (uptime / incident rate)
  • Engineering quality (escaped defects, DRE)
  • Technical debt trend (qualitative + selected metrics)
  • Architecture scalability reviews completed
  • Security findings closure time

People & careerالأشخاص والمسار

Reports to
CEO
Direct reports
Engineering Manager; Head of DevOps / Deployment Lead; Security; System Administration; Solution Architect (Future)
Escalate to
CEO
Backup
Principal Engineer (Future) or senior Tech Lead
Career
CEO (rare) or group CTO
Experience
Senior engineering leadership. Exact years: To Be Defined.
Internal
CEO; COO; Product; Engineering; QA; DevOps; IT
External
Technical client stakeholders; Vendors / cloud providers
Skills
Software architecture; Engineering leadership; Security awareness; Delivery pragmatism
يرفع تقاريره إلى
CEO
المرؤوسون المباشرون
Engineering Manager؛ Head of DevOps / Deployment Lead؛ Security؛ System Administration؛ Solution Architect (Future)
التصعيد إلى
CEO
البديل
Principal Engineer (Future) or senior Tech Lead
المسار الوظيفي
CEO (rare) or group CTO
الخبرة
Senior engineering leadership. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CEO؛ COO؛ Product؛ Engineering؛ QA؛ DevOps؛ IT
أصحاب المصلحة الخارجيون
Technical client stakeholders؛ Vendors / cloud providers
المهارات
Software architecture؛ Engineering leadership؛ Security awareness؛ Delivery pragmatism
EXE-004

Head of Product / CPO رئيس المنتج / CPO

Growth نمو Product المنتج Head / C-Level

What is this role for?الغرض من الدور

Own product vision, portfolio priority across products, and the quality of requirements. Until appointed, senior Product Owner reports to COO with CEO product-strategy oversight.

امتلاك رؤية المحفظة وحل تعارضات الأولوية بين مالكي المنتج.

A day in this roleيوم عادي في هذا الدور

Owns portfolio vision and resolves priority collisions between Product Owners.

يملك رؤية المحفظة ويحل تصادم الأولويات بين Product Owners.

Success looks likeكيف يبدو النجاح

One clear priority stack across products; less rework from unclear requirements.

مكدس أولويات واحد واضح عبر المنتجات؛ إعادة عمل أقل من متطلبات غامضة.

Weekly rhythmالإيقاع الأسبوعي

Roadmap sync · PO council · Discovery reviews with Sales/CS

مزامنة خارطة الطريق · مجلس PO · مراجعات اكتشاف مع المبيعات/نجاح العملاء

Role operating map — Head of Product / CPO خريطة تشغيل الدور — رئيس المنتج / CPO

✓ Must do✓ يجب أن يفعل

  • Portfolio roadmap
  • Resolve PO conflicts
  • Protect Definition of Ready quality
  • Align MMP with commercial reality
  • خارطة طريق المحفظة
  • حل تعارضات PO
  • حماية جودة Definition of Ready
  • مواءمة MMP مع الواقع التجاري

✕ Must not✕ يجب ألا يفعل

  • Commit dates without Delivery capacity
  • Dictate engineering approach
  • Let feature creep override signed priorities
  • الالتزام بمواعيد دون طاقة التسليم
  • فرض أسلوب الهندسة
  • السماح بتضخم الميزات فوق الأولويات الموقّعة

Decision authorityصلاحيات القرار

  • Portfolio priority across products
  • Requirements sign-off policy
  • Does not commit delivery dates without Delivery (SM/COO) capacity confirmation
  • Does not own engineering approach
  • Portfolio priority across products
  • Requirements sign-off policy
  • Does not commit delivery dates without Delivery (SM/COO) capacity confirmation
  • Does not own engineering approach

Responsibilitiesالمسؤوليات الكاملة

  • Set product vision and portfolio roadmap
  • Resolve priority conflicts between Product Owners
  • Ensure user stories are SMART, diagrammed, and signed off
  • Protect against feature creep while serving Voice of the Customer
  • Align Minimum Marketable Product scope with commercial reality and total cost of ownership
  • Set product vision and portfolio roadmap
  • Resolve priority conflicts between Product Owners
  • Ensure user stories are SMART, diagrammed, and signed off
  • Protect against feature creep while serving Voice of the Customer
  • Align Minimum Marketable Product scope with commercial reality and total cost of ownership

Deliverablesالمخرجات

  • Product roadmap
  • Prioritized portfolio backlog
  • Signed-off feature packs
  • Client-facing tentative timelines (after delivery input)
  • Product roadmap
  • Prioritized portfolio backlog
  • Signed-off feature packs
  • Client-facing tentative timelines (after delivery input)

KPIsمؤشرات الأداء

  • Roadmap predictability
  • Percentage of stories meeting Definition of Ready
  • Rework caused by unclear requirements
  • Customer outcome / satisfaction related to product
  • Scope stability of committed sprints
  • Roadmap predictability
  • Percentage of stories meeting Definition of Ready
  • Rework caused by unclear requirements
  • Customer outcome / satisfaction related to product
  • Scope stability of committed sprints

People & careerالأشخاص والمسار

Reports to
CEO
Direct reports
Product Owners; Business Analysts; UI/UX (dotted to Product for discovery)
Escalate to
CEO
Backup
Senior Product Owner
Career
CPO / CEO
Experience
Product leadership in software. Exact years: To Be Defined.
Internal
CEO; COO; POs; BA; Engineering; Sales; Customer Success
External
Clients; Users; Partners
Skills
Product strategy; Discovery; Prioritization; Stakeholder management
يرفع تقاريره إلى
CEO
المرؤوسون المباشرون
Product Owners؛ Business Analysts؛ UI/UX (dotted to Product for discovery)
التصعيد إلى
CEO
البديل
Senior Product Owner
المسار الوظيفي
CPO / CEO
الخبرة
Product leadership in software. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CEO؛ COO؛ POs؛ BA؛ Engineering؛ Sales؛ Customer Success
أصحاب المصلحة الخارجيون
Clients؛ Users؛ Partners
المهارات
Product strategy؛ Discovery؛ Prioritization؛ Stakeholder management

B · Delivery / PMO ب · التسليم / إدارة المشاريع

Make commitments real تحويل الالتزامات إلى واقع

PMO-001

Scrum Master / Technical Project Manager سكرم ماستر / مدير مشروع تقني

Current / Core أساسي / حالي Project / Program Management إدارة المشاريع والبرامج Professional / Lead

What is this role for?الغرض من الدور

Make delivery work: effective Scrum events, stopper removal, effort hygiene, capacity integrity, and release communication. This role is the SmartDevCo equivalent of Scrum Master / Project Coordinator.

جعل السبرنت حقيقيًا: احتفالات موقوتة، سلامة الطاقة، إزالة العوائق، وتواصل الإصدار.

A day in this roleيوم عادي في هذا الدور

Makes the sprint real: timeboxed ceremonies, capacity integrity, blocker removal, and release communication.

يجعل السبرنت واقعًا: احتفالات، سلامة الطاقة، إزالة العوائق، وتواصل الإصدار.

Success looks likeكيف يبدو النجاح

Sprint goal protected; blockers aging low; minutes always sent.

هدف السبرنت محمي؛ عوائق قليلة العمر؛ المحاضر تُرسل دائمًا.

Weekly rhythmالإيقاع الأسبوعي

Daily standup + blocker hunt · Mid-sprint grooming support · End−1 release meeting · Weekly SM statistics

ستاندأب يومي + مطاردة العوائق · دعم التنظيف منتصف السبرنت · اجتماع إصدار End−1 · إحصاءات SM أسبوعية

Role operating map — Scrum Master / Technical Project Manager خريطة تشغيل الدور — سكرم ماستر / مدير مشروع تقني

✓ Must do✓ يجب أن يفعل

  • Run/ensure all Scrum events
  • Reject incomplete tasks
  • Stop commit when capacity is full
  • Send release notes and planning minutes
  • Close stoppers with the team
  • تشغيل/ضمان كل أحداث Scrum
  • رفض المهام غير المكتملة
  • إيقاف الالتزام عند امتلاء الطاقة
  • إرسال ملاحظات الإصدار ومحاضر التخطيط
  • إغلاق المعوقات مع الفريق

✕ Must not✕ يجب ألا يفعل

  • Order the product backlog
  • Decide technical approach
  • Approve production alone
  • Replace action with chat on blockers
  • ترتيب backlog المنتج
  • تحديد الأسلوب التقني
  • اعتماد الإنتاج بمفرده
  • استبدال الفعل بالدردشة عند العوائق

Decision authorityصلاحيات القرار

  • Process compliance and ceremony quality
  • Reject tasks that lack required fields
  • Mark stories committed only when the team mutually agrees and capacity allows
  • Does not prioritize the product backlog (Product Owner)
  • Does not own code quality standards (Tech Lead)
  • Does not approve production release alone
  • Process compliance and ceremony quality
  • Reject tasks that lack required fields
  • Mark stories committed only when the team mutually agrees and capacity allows
  • Does not prioritize the product backlog (Product Owner)
  • Does not own code quality standards (Tech Lead)
  • Does not approve production release alone

Responsibilitiesالمسؤوليات الكاملة

  • Ensure Scrum events happen, stay timeboxed, and produce outcomes
  • Help the team close stoppers; remove barriers between stakeholders and the team
  • Monitor task effort and prevent over-allocation
  • Ensure every task has description, start/end date, assignee, and effort ≤ one working day (8 hours)
  • Shift/adjust tasks only for documented urgent/important issues
  • Send release notes (release number, stories, defects) to the project team
  • Ensure user-story documentation includes functional and non-functional requirements and a workflow chart (content owned by PO/BA; completeness owned by SM)
  • Issue sprint-planning minutes: goal, diagrams, duration, ceremonies, capacity, commitment
  • Follow up on team performance without replacing the Tech Lead on technical quality
  • Ensure Scrum events happen, stay timeboxed, and produce outcomes
  • Help the team close stoppers; remove barriers between stakeholders and the team
  • Monitor task effort and prevent over-allocation
  • Ensure every task has description, start/end date, assignee, and effort ≤ one working day (8 hours)
  • Shift/adjust tasks only for documented urgent/important issues
  • Send release notes (release number, stories, defects) to the project team
  • Ensure user-story documentation includes functional and non-functional requirements and a workflow chart (content owned by PO/BA; completeness owned by SM)
  • Issue sprint-planning minutes: goal, diagrams, duration, ceremonies, capacity, commitment
  • Follow up on team performance without replacing the Tech Lead on technical quality

Deliverablesالمخرجات

  • Sprint goal and commitment summary
  • Minutes with actions, owners, and dates
  • Release notes
  • Capacity utilization summary
  • Blocker log
  • Sprint goal and commitment summary
  • Minutes with actions, owners, and dates
  • Release notes
  • Capacity utilization summary
  • Blocker log

KPIsمؤشرات الأداء

  • On-time delivery / sprint predictability
  • Number of releases vs plan
  • Blockers opened vs solved
  • Groomed / planned / delivered features and user stories
  • Carry-over stories
  • Release cycle time
  • Process compliance (minutes sent)
  • On-time delivery / sprint predictability
  • Number of releases vs plan
  • Blockers opened vs solved
  • Groomed / planned / delivered features and user stories
  • Carry-over stories
  • Release cycle time
  • Process compliance (minutes sent)

People & careerالأشخاص والمسار

Reports to
COO / Head of Delivery (Growth)
Direct reports
None as line manager; facilitates the Scrum team
Escalate to
COO / Head of Delivery → CEO
Backup
Project Coordinator or another SM; Tech Lead covers technical impediments only
Career
Senior TPM → Program Manager → Head of Delivery → COO
Experience
Project delivery in software teams. Scrum Master or TPM background preferred.
Internal
PO; Tech Lead; Developers; QA; Deployment Lead; COO
External
Client project stakeholders (with PO on scope)
Skills
Scrum / delivery; Facilitation; Risk and dependency management; Reporting
يرفع تقاريره إلى
COO / Head of Delivery (Growth)
المرؤوسون المباشرون
None as line manager; facilitates the Scrum team
التصعيد إلى
COO / Head of Delivery → CEO
البديل
Project Coordinator or another SM; Tech Lead covers technical impediments only
المسار الوظيفي
Senior TPM → Program Manager → Head of Delivery → COO
الخبرة
Project delivery in software teams. Scrum Master or TPM background preferred.
أصحاب المصلحة الداخليون
PO؛ Tech Lead؛ Developers؛ QA؛ Deployment Lead؛ COO
أصحاب المصلحة الخارجيون
Client project stakeholders (with PO on scope)
المهارات
Scrum / delivery؛ Facilitation؛ Risk and dependency management؛ Reporting
PMO-002

Project Coordinator منسق مشاريع

Growth نمو Project / Program Management إدارة المشاريع والبرامج Associate / Professional

What is this role for?الغرض من الدور

Support planning, tracking, minutes, boards, and coordination so the Scrum Master can focus on impediments and delivery integrity.

إبقاء اللوحات ولوحات المعلومات ومتتبعات الإجراءات نظيفة حتى يركز SM على العوائق.

A day in this roleيوم عادي في هذا الدور

Keeps boards, dashboards, and action trackers clean so the SM can focus on impediments.

يحافظ على نظافة اللوحات والإحصاءات ومتابعة الإجراءات.

Success looks likeكيف يبدو النجاح

Zero stale boards; action items closed on date.

لا لوحات قديمة؛ بنود العمل تُغلق في موعدها.

Weekly rhythmالإيقاع الأسبوعي

Daily board hygiene · Weekly stats assembly · Ceremony logistics

نظافة لوحات يومية · تجميع إحصاءات أسبوعي · لوجستيات الاحتفالات

Role operating map — Project Coordinator خريطة تشغيل الدور — منسق مشاريع

✓ Must do✓ يجب أن يفعل

  • Update boards daily
  • Collect weekly stats pack
  • Track action items to closure
  • Support release-note assembly
  • تحديث اللوحات يوميًا
  • جمع حزمة الإحصاءات الأسبوعية
  • تتبع بنود العمل حتى الإغلاق
  • دعم تجميع ملاحظات الإصدار

✕ Must not✕ يجب ألا يفعل

  • Change scope or priority
  • Make technical decisions
  • Skip minutes follow-up
  • تغيير النطاق أو الأولوية
  • اتخاذ قرارات تقنية
  • تجاوز متابعة المحاضر

Decision authorityصلاحيات القرار

  • Administrative project tracking
  • Cannot change scope, priority, or technical decisions
  • Administrative project tracking
  • Cannot change scope, priority, or technical decisions

Responsibilitiesالمسؤوليات الكاملة

  • Maintain boards, dashboards, and sprint artifacts
  • Collect weekly statistics for the operating review
  • Schedule ceremonies and track action items
  • Support release-note assembly
  • Maintain boards, dashboards, and sprint artifacts
  • Collect weekly statistics for the operating review
  • Schedule ceremonies and track action items
  • Support release-note assembly

Deliverablesالمخرجات

  • Updated boards
  • Action tracker
  • Meeting logistics
  • Weekly stats pack
  • Updated boards
  • Action tracker
  • Meeting logistics
  • Weekly stats pack

KPIsمؤشرات الأداء

  • Artifact freshness
  • Action-item closure rate
  • Ceremony logistics reliability
  • Artifact freshness
  • Action-item closure rate
  • Ceremony logistics reliability

People & careerالأشخاص والمسار

Reports to
Scrum Master / TPM or COO
Direct reports
None
Escalate to
Scrum Master / TPM
Backup
Scrum Master
Career
Associate PM → PM / TPM
Experience
Coordination or junior PM. Exact years: To Be Defined.
Internal
SM; PO; Team
External
Limited, under SM guidance
Skills
Organization; Tools (Jira or equivalent); Communication
يرفع تقاريره إلى
Scrum Master / TPM or COO
المرؤوسون المباشرون
None
التصعيد إلى
Scrum Master / TPM
البديل
Scrum Master
المسار الوظيفي
Associate PM → PM / TPM
الخبرة
Coordination or junior PM. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
SM؛ PO؛ Team
أصحاب المصلحة الخارجيون
Limited, under SM guidance
المهارات
Organization؛ Tools (Jira or equivalent)؛ Communication
PMO-003

Program Manager مدير برامج

Growth نمو Project / Program Management إدارة المشاريع والبرامج Senior / Lead

What is this role for?الغرض من الدور

Coordinate multiple related products or workstreams so dependencies, shared releases, and customer-facing commitments stay coherent.

تنسيق فرق متعددة حتى تبقى الاعتماديات والمعالم المشتركة متماسكة.

A day in this roleيوم عادي في هذا الدور

Coordinates multiple teams so dependencies and shared milestones stay coherent.

ينسّق عدة فرق حتى تبقى الاعتماديات والمعالم واضحة.

Success looks likeكيف يبدو النجاح

Cross-team slips visible early and closed with owners.

انزلاقات عبر الفرق تظهر مبكرًا وتُغلق بمالكين.

Weekly rhythmالإيقاع الأسبوعي

Program standup · Dependency review · Milestone checkpoint

ستاندأب برنامج · مراجعة اعتماديات · نقطة تحقق للمعالم

Role operating map — Program Manager خريطة تشغيل الدور — مدير برامج

✓ Must do✓ يجب أن يفعل

  • Dependency map
  • Program risk register
  • Align POs and SMs across teams
  • Standardize status to COO
  • خريطة الاعتماديات
  • سجل مخاطر البرنامج
  • مواءمة POs وSMs عبر الفرق
  • توحيد الحالة إلى COO

✕ Must not✕ يجب ألا يفعل

  • Silently reorder a team backlog
  • Bypass SM capacity stop
  • إعادة ترتيب backlog فريق بصمت
  • تجاوز إيقاف الطاقة من SM

Decision authorityصلاحيات القرار

  • Program sequencing within approved portfolio
  • Cannot override a Product Owner’s backlog order inside a team without Head of Product / CEO path
  • Program sequencing within approved portfolio
  • Cannot override a Product Owner’s backlog order inside a team without Head of Product / CEO path

Responsibilitiesالمسؤوليات الكاملة

  • Multi-team dependency management
  • Program-level risk and milestone tracking
  • Align Product and Delivery across teams
  • Standardize reporting to COO/CEO
  • Multi-team dependency management
  • Program-level risk and milestone tracking
  • Align Product and Delivery across teams
  • Standardize reporting to COO/CEO

Deliverablesالمخرجات

  • Program plan
  • Dependency map
  • Program status
  • Cross-team risk register
  • Program plan
  • Dependency map
  • Program status
  • Cross-team risk register

KPIsمؤشرات الأداء

  • Program milestone hit rate
  • Cross-team dependency slip
  • Stakeholder satisfaction
  • Program milestone hit rate
  • Cross-team dependency slip
  • Stakeholder satisfaction

People & careerالأشخاص والمسار

Reports to
COO / Director of Delivery (Future)
Direct reports
Scrum Masters / TPMs on the program
Escalate to
COO → CEO
Backup
Senior TPM
Career
Head / Director of Delivery → COO
Experience
Multi-team delivery leadership. Exact years: To Be Defined.
Internal
COO; POs; SMs; CTO
External
Major client program sponsors
Skills
Program management; Systems thinking; Stakeholder leadership
يرفع تقاريره إلى
COO / Director of Delivery (Future)
المرؤوسون المباشرون
Scrum Masters / TPMs on the program
التصعيد إلى
COO → CEO
البديل
Senior TPM
المسار الوظيفي
Head / Director of Delivery → COO
الخبرة
Multi-team delivery leadership. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
COO؛ POs؛ SMs؛ CTO
أصحاب المصلحة الخارجيون
Major client program sponsors
المهارات
Program management؛ Systems thinking؛ Stakeholder leadership
PMO-004

Head / Director of Delivery رئيس / مدير التسليم

Future مستقبل Project / Program Management إدارة المشاريع والبرامج Head / Director

What is this role for?الغرض من الدور

Own the delivery system at scale: standards, TPM talent, multi-program performance.

امتلاك نظام التسليم على نطاق واسع: الدليل التشغيلي، كفاءات TPM، وتوقع المحفظة.

A day in this roleيوم عادي في هذا الدور

Owns the delivery system at scale: playbook, TPM talent, portfolio predictability.

يملك نظام التسليم: الدليل، المواهب، وتوقع المحفظة.

Success looks likeكيف يبدو النجاح

Consistent delivery method across programs.

منهج تسليم متسق عبر البرامج.

Weekly rhythmالإيقاع الأسبوعي

TPM community · Portfolio review · Playbook improvements

مجتمع TPM · مراجعة محفظة · تحسينات الدليل

Role operating map — Head / Director of Delivery خريطة تشغيل الدور — رئيس / مدير التسليم

✓ Must do✓ يجب أن يفعل

  • Delivery playbook
  • TPM competency
  • Portfolio dashboard
  • Company release calendar
  • دليل التسليم
  • كفاءة TPM
  • لوحة محفظة
  • تقويم إصدارات الشركة

✕ Must not✕ يجب ألا يفعل

  • Own product strategy
  • Own architecture
  • امتلاك استراتيجية المنتج
  • امتلاك المعمارية

Decision authorityصلاحيات القرار

  • Delivery method and TPM assignment
  • Not product strategy; not architecture
  • Delivery method and TPM assignment
  • Not product strategy; not architecture

Responsibilitiesالمسؤوليات الكاملة

  • Delivery framework ownership
  • TPM/SM competency
  • Portfolio delivery performance
  • Release calendar at company level
  • Delivery framework ownership
  • TPM/SM competency
  • Portfolio delivery performance
  • Release calendar at company level

Deliverablesالمخرجات

  • Delivery playbook
  • Portfolio delivery dashboard
  • TPM development plan
  • Delivery playbook
  • Portfolio delivery dashboard
  • TPM development plan

KPIsمؤشرات الأداء

  • Portfolio predictability
  • Delivery quality
  • Process adoption
  • Portfolio predictability
  • Delivery quality
  • Process adoption

People & careerالأشخاص والمسار

Reports to
COO
Direct reports
Program Managers; Scrum Masters / TPMs
Escalate to
COO → CEO
Backup
Program Manager
Career
COO
Experience
Senior delivery leadership. Exact years: To Be Defined.
Internal
COO; CTO; Head of Product
External
Strategic clients
Skills
Delivery leadership; Coaching; Governance
يرفع تقاريره إلى
COO
المرؤوسون المباشرون
Program Managers؛ Scrum Masters / TPMs
التصعيد إلى
COO → CEO
البديل
Program Manager
المسار الوظيفي
COO
الخبرة
Senior delivery leadership. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
COO؛ CTO؛ Head of Product
أصحاب المصلحة الخارجيون
Strategic clients
المهارات
Delivery leadership؛ Coaching؛ Governance

C · Product, Analysis & Design ج · المنتج والتحليل والتصميم

Build the right thing بناء الشيء الصحيح

PRD-001

Product Owner مالك المنتج (Product Owner)

Current / Core أساسي / حالي Product المنتج Professional / Senior

What is this role for?الغرض من الدور

Build the right thing: gather and clarify requirements, order the backlog, design domain-driven features, accept work, and give clients honest timelines.

تحويل احتياج العميل إلى backlog مرتّب وموضّح ومخطط — ثم قبول النتيجة.

A day in this roleيوم عادي في هذا الدور

Turns customer need into ordered, diagrammed, SMART backlog — then accepts the outcome.

يحوّل احتياج العميل إلى backlog مرتب مع مخططات SMART ثم يقبل الناتج.

Success looks likeكيف يبدو النجاح

Stories Ready+INVEST; low requirement rework; demos with zero criticals.

قصص Ready+INVEST؛ إعادة عمل متطلبات منخفضة؛ عروض بلا حرجة.

Weekly rhythmالإيقاع الأسبوعي

Daily Dev reviews · Mid-sprint grooming · Sprint demo/retro · Weekly PO statistics

مراجعات Dev يومية · تنظيف منتصف السبرنت · عرض/ريترو · إحصاءات PO أسبوعية

Role operating map — Product Owner خريطة تشغيل الدور — مالك المنتج (Product Owner)

✓ Must do✓ يجب أن يفعل

  • Gather & clarify requirements
  • Feature → stories + flow diagram for every feature
  • Documented client/management sign-off
  • Order backlog (important+urgent)
  • Daily Dev review comments before QA
  • Lead sprint demo on UAT
  • Give tentative timelines after reviews
  • جمع وتوضيح المتطلبات
  • ميزة → قصص + مخطط تدفق لكل ميزة
  • توقيع موثّق من العميل/الإدارة
  • ترتيب backlog (مهم+عاجل)
  • تعليقات مراجعة Dev يومية قبل QA
  • قيادة عرض السبرنت على UAT
  • إعطاء جداول زمنية مبدئية بعد المراجعات

✕ Must not✕ يجب ألا يفعل

  • Execute official test cases (QA)
  • Force commit beyond capacity
  • Push incomplete work to QA
  • Change engineering approach
  • تنفيذ حالات اختبار رسمية (QA)
  • فرض التزام يتجاوز الطاقة
  • دفع عمل غير مكتمل إلى QA
  • تغيير أسلوب الهندسة

Decision authorityصلاحيات القرار

  • Product backlog order and sprint candidate selection
  • Acceptance of implemented behavior against requirements
  • Requirements sign-off request to client/management
  • Does not execute test cases (QA)
  • Does not choose implementation technology (Tech Lead / Engineering)
  • Does not force the team to commit beyond capacity (SM enforces capacity stop)
  • Product backlog order and sprint candidate selection
  • Acceptance of implemented behavior against requirements
  • Requirements sign-off request to client/management
  • Does not execute test cases (QA)
  • Does not choose implementation technology (Tech Lead / Engineering)
  • Does not force the team to commit beyond capacity (SM enforces capacity stop)

Responsibilitiesالمسؤوليات الكاملة

  • Customer-facing requirements gathering and clarification
  • Design domain-driven features with user stories and a feature-map / flow diagram for every feature
  • Obtain documented sign-off from business / client / management
  • Create, communicate, and order Product Backlog items
  • Decide next-sprint features using important + urgent priority (do / schedule / delegate / delete)
  • Write SMART user stories (Specific, Measurable, Achievable, Realistic, Time-based)
  • Review and answer clarifications in grooming
  • Review completed work in the Dev environment daily before release to QA; comment and change status if outcome does not match
  • Lead the sprint review / demo
  • Provide customers a tentative timeline after sprint reviews, with Delivery capacity input
  • Collaborate with BA to break features/stories into hour-estimated tasks
  • Apply Design Thinking and Voice of the Customer; control feature creep; consider total cost of ownership
  • Customer-facing requirements gathering and clarification
  • Design domain-driven features with user stories and a feature-map / flow diagram for every feature
  • Obtain documented sign-off from business / client / management
  • Create, communicate, and order Product Backlog items
  • Decide next-sprint features using important + urgent priority (do / schedule / delegate / delete)
  • Write SMART user stories (Specific, Measurable, Achievable, Realistic, Time-based)
  • Review and answer clarifications in grooming
  • Review completed work in the Dev environment daily before release to QA; comment and change status if outcome does not match
  • Lead the sprint review / demo
  • Provide customers a tentative timeline after sprint reviews, with Delivery capacity input
  • Collaborate with BA to break features/stories into hour-estimated tasks
  • Apply Design Thinking and Voice of the Customer; control feature creep; consider total cost of ownership

Deliverablesالمخرجات

  • Signed-off requirements
  • Feature diagrams and user stories
  • Ordered backlog
  • Daily Dev-review comments
  • Sprint demo
  • Client tentative timeline
  • Signed-off requirements
  • Feature diagrams and user stories
  • Ordered backlog
  • Daily Dev-review comments
  • Sprint demo
  • Client tentative timeline

KPIsمؤشرات الأداء

  • Stories meeting Definition of Ready (title, acceptance criteria, estimate)
  • Sign-off cycle time
  • Rework from requirement defects
  • Daily review completion
  • Client timeline accuracy (directional, not a blame metric)
  • Stories meeting Definition of Ready (title, acceptance criteria, estimate)
  • Sign-off cycle time
  • Rework from requirement defects
  • Daily review completion
  • Client timeline accuracy (directional, not a blame metric)

People & careerالأشخاص والمسار

Reports to
Head of Product (Growth) / COO until then
Direct reports
None (collaborates with BA)
Escalate to
Head of Product / COO → CEO
Backup
Business Analyst (requirements continuity); SM does not own product decisions
Career
Senior PO → Head of Product / CPO
Experience
Product ownership or business analysis in software delivery. Exact years: To Be Defined.
Internal
BA; SM; Tech Lead; Developers; QA; Sales; Customer Success
External
Clients; Business users
Skills
Domain modeling; User story writing; Prioritization; Facilitation; Customer communication
يرفع تقاريره إلى
Head of Product (Growth) / COO until then
المرؤوسون المباشرون
None (collaborates with BA)
التصعيد إلى
Head of Product / COO → CEO
البديل
Business Analyst (requirements continuity); SM does not own product decisions
المسار الوظيفي
Senior PO → Head of Product / CPO
الخبرة
Product ownership or business analysis in software delivery. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
BA؛ SM؛ Tech Lead؛ Developers؛ QA؛ Sales؛ Customer Success
أصحاب المصلحة الخارجيون
Clients؛ Business users
المهارات
Domain modeling؛ User story writing؛ Prioritization؛ Facilitation؛ Customer communication
BA-001

Business Analyst محلل الأعمال (Business Analyst)

Current / Core أساسي / حالي Business Analysis تحليل الأعمال Professional

What is this role for?الغرض من الدور

Translate business need into structured scope: features, stories, flows, and hour-level task breakdown with the Product Owner and delivery team.

هيكلة النطاق حتى تتمكن الهندسة وQA من التقدير والتسليم بلا غموض. يدعم مالك المنتج — ولا يستبدله.

A day in this roleيوم عادي في هذا الدور

Structures scope so engineering and QA can estimate and deliver without ambiguity. Supports the Product Owner — does not replace the PO.

يهيكل النطاق حتى يقدّر الفريق ويسلّم بلا غموض. يدعم PO ولا يستبدله.

Success looks likeكيف يبدو النجاح

Few clarification loops mid-sprint; strong traceability; Ready stories.

حلقات توضيح قليلة منتصف السبرنت؛ تتبّع قوي؛ قصص Ready.

Weekly rhythmالإيقاع الأسبوعي

Discovery workshops · Grooming prep · Breakdown sessions with PO/SM/TL

ورش اكتشاف · تحضير التنظيف · جلسات تفكيك مع PO/SM/TL

Role operating map — Business Analyst خريطة تشغيل الدور — محلل الأعمال (Business Analyst)

✓ Must do✓ يجب أن يفعل

  • Process maps and business rules
  • Help PO with feature → story diagrams
  • Break stories into hour tasks with the team
  • Keep feature→task traceability
  • Support Dev reviews with clarifications
  • خرائط عمليات وقواعد عمل
  • مساعدة PO في مخططات الميزة→القصة
  • تفكيك القصص إلى مهام بالساعة مع الفريق
  • الحفاظ على تتبّع الميزة→المهمة
  • دعم مراجعات Dev بالتوضيحات

✕ Must not✕ يجب ألا يفعل

  • Finalize backlog order (that is PO)
  • Accept production release
  • Hide unclear requirements
  • Act as unofficial Product Owner
  • إنهاء ترتيب backlog (هذا للـ PO)
  • قبول إصدار الإنتاج
  • إخفاء متطلبات غير واضحة
  • التصرف كـ Product Owner غير رسمي

Decision authorityصلاحيات القرار

  • Recommend story splits and acceptance criteria
  • Cannot finalize backlog order (PO)
  • Cannot accept production release
  • Recommend story splits and acceptance criteria
  • Cannot finalize backlog order (PO)
  • Cannot accept production release

Responsibilitiesالمسؤوليات الكاملة

  • Elicit and document processes and rules
  • Help PO produce feature → user-story structure and flow diagrams
  • Break scope into tasks with effort in hours during planning/grooming
  • Support PO/BA review of completed work in Dev
  • Identify dependencies and risks during grooming
  • Keep requirement artifacts consistent with the SmartDevCo template (To Be Defined)
  • Elicit and document processes and rules
  • Help PO produce feature → user-story structure and flow diagrams
  • Break scope into tasks with effort in hours during planning/grooming
  • Support PO/BA review of completed work in Dev
  • Identify dependencies and risks during grooming
  • Keep requirement artifacts consistent with the SmartDevCo template (To Be Defined)

Deliverablesالمخرجات

  • Process maps
  • Story/task breakdown
  • Clarification log
  • Traceability from feature to tasks
  • Process maps
  • Story/task breakdown
  • Clarification log
  • Traceability from feature to tasks

KPIsمؤشرات الأداء

  • Clarity of stories (rework / clarification count)
  • Breakdown completeness before sprint start
  • Traceability completeness
  • Clarity of stories (rework / clarification count)
  • Breakdown completeness before sprint start
  • Traceability completeness

People & careerالأشخاص والمسار

Reports to
Head of Product (Growth) / Product Owner lead until then
Direct reports
None
Escalate to
Product Owner → Head of Product / COO
Backup
Product Owner
Career
Senior BA → Product Owner → Head of Product
Experience
Business analysis on software projects. Exact years: To Be Defined.
Internal
PO; SM; Engineering; QA; Account Manager
External
Client SMEs
Skills
Process mapping; Requirements; Workshop facilitation; SQL/data literacy as needed
يرفع تقاريره إلى
Head of Product (Growth) / Product Owner lead until then
المرؤوسون المباشرون
None
التصعيد إلى
Product Owner → Head of Product / COO
البديل
Product Owner
المسار الوظيفي
Senior BA → Product Owner → Head of Product
الخبرة
Business analysis on software projects. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
PO؛ SM؛ Engineering؛ QA؛ Account Manager
أصحاب المصلحة الخارجيون
Client SMEs
المهارات
Process mapping؛ Requirements؛ Workshop facilitation؛ SQL/data literacy as needed
UX-001

UI/UX Designer مصمم واجهة وتجربة مستخدم

Current / Core أساسي / حالي UI/UX UI/UX IC (Mid–Senior)

What is this role for?الغرض من الدور

Make the product usable and coherent: research, flows, UI specifications, and design quality for web and mobile.

جعل المنتج قابلًا للاستخدام: دعم البحث، التدفقات، مواصفات UI، ومراجعة التنفيذ.

A day in this roleيوم عادي في هذا الدور

Makes product usable: research support, flows, UI specs, and implementation review.

يجعل المنتج قابلًا للاستخدام: بحث، تدفقات، مواصفات UI، ومراجعة التنفيذ.

Success looks likeكيف يبدو النجاح

Design ready before build; low UI rework.

تصميم جاهز قبل البناء؛ إعادة عمل UI منخفضة.

Weekly rhythmالإيقاع الأسبوعي

Discovery with PO · Handoff · Implementation critique

اكتشاف مع PO · تسليم · نقد التنفيذ

Role operating map — UI/UX Designer خريطة تشغيل الدور — مصمم واجهة وتجربة مستخدم

✓ Must do✓ يجب أن يفعل

  • Wireframes/UI before or during grooming
  • Design-system consistency
  • Handoff specs
  • Review implemented UI
  • هياكل/UI قبل أو أثناء التنظيف
  • اتساق نظام التصميم
  • مواصفات التسليم
  • مراجعة UI المنفَّذ

✕ Must not✕ يجب ألا يفعل

  • Override PO priority
  • Accept functional requirements for PO
  • تجاوز أولوية PO
  • قبول المتطلبات الوظيفية بدل PO

Decision authorityصلاحيات القرار

  • Design specifications for assigned products
  • Cannot override PO priority
  • Cannot accept functional requirements on behalf of PO
  • Design specifications for assigned products
  • Cannot override PO priority
  • Cannot accept functional requirements on behalf of PO

Responsibilitiesالمسؤوليات الكاملة

  • User research support with PO
  • Wireframes, UI, and interaction specs before or during grooming
  • Design-system consistency
  • Review implemented UI with Frontend/Mobile
  • Support Digital team on public websites where requested
  • User research support with PO
  • Wireframes, UI, and interaction specs before or during grooming
  • Design-system consistency
  • Review implemented UI with Frontend/Mobile
  • Support Digital team on public websites where requested

Deliverablesالمخرجات

  • Design files
  • Prototypes
  • Handoff specs
  • Usability notes
  • Design files
  • Prototypes
  • Handoff specs
  • Usability notes

KPIsمؤشرات الأداء

  • Design readiness before development
  • UI rework rate
  • Usability issues found pre-release vs post-release
  • Design readiness before development
  • UI rework rate
  • Usability issues found pre-release vs post-release

People & careerالأشخاص والمسار

Reports to
Head of Product (Growth) / COO until then
Direct reports
None
Escalate to
Head of Product / COO
Backup
Peer designer or PO (flows only — not visual polish)
Career
Senior Designer → Design Lead (Growth/Future)
Experience
Product design. Exact years: To Be Defined.
Internal
PO; Frontend/Mobile; QA; Marketing/Digital
External
Users (research); Client brand contacts
Skills
UX research basics; UI design; Prototyping; Handoff
يرفع تقاريره إلى
Head of Product (Growth) / COO until then
المرؤوسون المباشرون
None
التصعيد إلى
Head of Product / COO
البديل
Peer designer or PO (flows only — not visual polish)
المسار الوظيفي
Senior Designer → Design Lead (Growth/Future)
الخبرة
Product design. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
PO؛ Frontend/Mobile؛ QA؛ Marketing/Digital
أصحاب المصلحة الخارجيون
Users (research)؛ Client brand contacts
المهارات
UX research basics؛ UI design؛ Prototyping؛ Handoff

D · Software Engineering د · هندسة البرمجيات

Build the thing right بناء الشيء بالشكل الصحيح

ENG-001

Development Lead / Tech Lead قائد التطوير / Tech Lead

Current / Core أساسي / حالي Software Engineering هندسة البرمجيات Lead

What is this role for?الغرض من الدور

Build the thing right: technical approach, code quality, merge/integration, and deadline accountability for the development team.

قيادة السكواد تقنيًا: الأسلوب، المراجعة، الدمج، وملكية الموعد.

A day in this roleيوم عادي في هذا الدور

Leads the squad technically: approach, review, merge, and deadline ownership.

يقود الفريق تقنيًا: الأسلوب، المراجعة، الدمج، وملكية الموعد النهائي.

Success looks likeكيف يبدو النجاح

Stories finish cleanly; returned defects drop; builds stay green.

القصص تُنهى نظيفًا؛ العيوب المعادة تنخفض؛ البناء يبقى أخضر.

Weekly rhythmالإيقاع الأسبوعي

Daily CR + CI · Planning/grooming breakdown · Defect burn-down with QA

CR + CI يومي · تفكيك التخطيط/التنظيف · حرق العيوب مع QA

Role operating map — Development Lead / Tech Lead خريطة تشغيل الدور — قائد التطوير / Tech Lead

✓ Must do✓ يجب أن يفعل

  • Break stories into ≤8h tasks
  • Lead all-dev code review daily
  • Choose tech approach within standards
  • Merge/integrate and push CI/CD
  • Own deadline if a developer slips
  • Enforce development guide
  • تفكيك القصص إلى مهام ≤8 ساعات
  • قيادة مراجعة كود يومية لكل المطورين
  • اختيار الأسلوب التقني ضمن المعايير
  • الدمج والدفع عبر CI/CD
  • امتلاك الموعد إذا تأخر مطور
  • فرض دليل التطوير

✕ Must not✕ يجب ألا يفعل

  • Change product priority
  • Waive QA gates
  • Accept tasks without description/dates
  • تغيير أولوية المنتج
  • التنازل عن بوابات QA
  • قبول مهام بلا وصف/تواريخ

Decision authorityصلاحيات القرار

  • Technical approach within architecture standards
  • Code merge after review
  • Reject code that violates the development guide
  • Does not change product priority
  • Does not waive QA gates
  • May dual-hat as a developer in Current/Core model; Growth should reduce coding load
  • Technical approach within architecture standards
  • Code merge after review
  • Reject code that violates the development guide
  • Does not change product priority
  • Does not waive QA gates
  • May dual-hat as a developer in Current/Core model; Growth should reduce coding load

Responsibilitiesالمسؤوليات الكاملة

  • Break features/stories into developer tasks with estimates, with PO and developers
  • Lead daily code review with all developers present
  • Determine the best technological approach for tasks
  • Provide references and help on technical issues
  • Own the deadline if a developer fails to close tasks — the Development Lead remains responsible
  • Merge and integrate code; push to CI/CD when applicable
  • Ensure defects are fixed in the current sprint for QA output
  • Ensure each story is split to tasks with assignee and target start during planning/grooming
  • Enforce task size ≤ 8 hours; split if more than one day
  • Review source code daily as tasks complete
  • Prefer finishing one complete user story rather than scattering WIP
  • Own effort quality (SM owns effort sizing)
  • Daily CD/CI on the Dev environment
  • Coach engineers against the development guide (comments that explain why, conventions, method length, NFRs)
  • Break features/stories into developer tasks with estimates, with PO and developers
  • Lead daily code review with all developers present
  • Determine the best technological approach for tasks
  • Provide references and help on technical issues
  • Own the deadline if a developer fails to close tasks — the Development Lead remains responsible
  • Merge and integrate code; push to CI/CD when applicable
  • Ensure defects are fixed in the current sprint for QA output
  • Ensure each story is split to tasks with assignee and target start during planning/grooming
  • Enforce task size ≤ 8 hours; split if more than one day
  • Review source code daily as tasks complete
  • Prefer finishing one complete user story rather than scattering WIP
  • Own effort quality (SM owns effort sizing)
  • Daily CD/CI on the Dev environment
  • Coach engineers against the development guide (comments that explain why, conventions, method length, NFRs)

Deliverablesالمخرجات

  • Task breakdown
  • Code review outcomes
  • Merged/integrated code
  • CI/CD pushes
  • Technical assistance log
  • Task breakdown
  • Code review outcomes
  • Merged/integrated code
  • CI/CD pushes
  • Technical assistance log

KPIsمؤشرات الأداء

  • Sprint task closure vs plan
  • Code review coverage and quality
  • Defects returned from QA on new work
  • Build/integration health
  • Guide compliance (complexity / comments)
  • Sprint task closure vs plan
  • Code review coverage and quality
  • Defects returned from QA on new work
  • Build/integration health
  • Guide compliance (complexity / comments)

People & careerالأشخاص والمسار

Reports to
Engineering Manager (Growth) / CTO (Growth) / COO until then
Direct reports
Software Engineers on the assigned team (technical direction; line management may sit with EM)
Escalate to
Engineering Manager / CTO / COO
Backup
Senior Engineer on the team
Career
Engineering Manager (management track) or Principal Engineer (IC track)
Experience
Senior engineer capable of leading a squad. Exact years: To Be Defined.
Internal
Developers; SM; PO; QA; Deployment Lead; CTO
External
Client technical contacts only with SM/PO awareness
Skills
Hands-on engineering; Code review; Coaching; Estimation quality
يرفع تقاريره إلى
Engineering Manager (Growth) / CTO (Growth) / COO until then
المرؤوسون المباشرون
Software Engineers on the assigned team (technical direction; line management may sit with EM)
التصعيد إلى
Engineering Manager / CTO / COO
البديل
Senior Engineer on the team
المسار الوظيفي
Engineering Manager (management track) or Principal Engineer (IC track)
الخبرة
Senior engineer capable of leading a squad. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
Developers؛ SM؛ PO؛ QA؛ Deployment Lead؛ CTO
أصحاب المصلحة الخارجيون
Client technical contacts only with SM/PO awareness
المهارات
Hands-on engineering؛ Code review؛ Coaching؛ Estimation quality
ENG-002

Software Engineer / Developer مهندس برمجيات / مطور

Current / Core أساسي / حالي Software Engineering هندسة البرمجيات IC (Junior–Senior)

What is this role for?الغرض من الدور

Design, build, test, and document working software to the story, the development guide, and the Definition of Done.

تسليم برمجيات تعمل وفق القصة والدليل وتعريف الإنجاز.

A day in this roleيوم عادي في هذا الدور

Delivers working software to the story, the guide, and the Definition of Done.

يسلّم برمجيات عاملة وفق القصة والدليل وDefinition of Done.

Success looks likeكيف يبدو النجاح

Committed tasks done on date; low bugs on own work; strong review feedback.

المهام الملتزم بها تُنجز في موعدها؛ أخطاء منخفضة على عمله؛ تغذية راجعة قوية من المراجعة.

Weekly rhythmالإيقاع الأسبوعي

Daily build+review · Finish one story before many partials · Weekly personal stats

بناء+مراجعة يومي · إنهاء قصة قبل عدة جزئيات · إحصاءات شخصية أسبوعية

Role operating map — Software Engineer / Developer خريطة تشغيل الدور — مهندس برمجيات / مطور

✓ Must do✓ يجب أن يفعل

  • Standup: yesterday/today/blockers — take action
  • Start only documented tasks
  • Unit proof from Dev QA
  • Daily PO review
  • All-team code review
  • Ask for help — no silence
  • ستاندأب: أمس/اليوم/عوائق — واتخاذ إجراء
  • البدء فقط بمهام موثقة
  • إثبات وحدة من Dev QA
  • مراجعة PO يومية
  • مراجعة كود الفريق كاملًا
  • طلب المساعدة — بلا صمت

✕ Must not✕ يجب ألا يفعل

  • Take tasks without description/dates
  • Push incomplete work
  • Hide stoppers in chat only
  • Ignore the development guide
  • أخذ مهام بلا وصف/تواريخ
  • دفع عمل غير مكتمل
  • إخفاء المعوقات في الدردشة فقط
  • تجاهل دليل التطوير

Decision authorityصلاحيات القرار

  • Implementation decisions inside the accepted technical approach
  • Cannot take a task without description or dates
  • Cannot push incomplete work to QA
  • Implementation decisions inside the accepted technical approach
  • Cannot take a task without description or dates
  • Cannot push incomplete work to QA

Responsibilitiesالمسؤوليات الكاملة

  • Attend daily standup: yesterday vs plan, today, stoppers — take action, do not replace action with chat/email
  • Do not start coding until the task has description, workflow diagram, and answered clarifications
  • Confirm understanding after planning and grooming
  • Complete assigned tasks on the committed dates
  • Attach unit-test results and test proof from Dev QA after development
  • Meet the Product Owner daily to review completed tasks
  • Follow the development manual/guide
  • Report stoppers to Tech Lead or Scrum Master immediately
  • Participate in all-team code reviews
  • Write comments that explain why and use; follow naming and complexity rules
  • Ask for help — silence on a stopper is not allowed
  • Update individual capacity before planning
  • Attend daily standup: yesterday vs plan, today, stoppers — take action, do not replace action with chat/email
  • Do not start coding until the task has description, workflow diagram, and answered clarifications
  • Confirm understanding after planning and grooming
  • Complete assigned tasks on the committed dates
  • Attach unit-test results and test proof from Dev QA after development
  • Meet the Product Owner daily to review completed tasks
  • Follow the development manual/guide
  • Report stoppers to Tech Lead or Scrum Master immediately
  • Participate in all-team code reviews
  • Write comments that explain why and use; follow naming and complexity rules
  • Ask for help — silence on a stopper is not allowed
  • Update individual capacity before planning

Deliverablesالمخرجات

  • Working code
  • Unit tests and proof
  • Updated task status
  • Code review participation
  • Weekly personal statistics
  • Working code
  • Unit tests and proof
  • Updated task status
  • Code review participation
  • Weekly personal statistics

KPIsمؤشرات الأداء

  • Delivered user stories
  • Bugs related to own tasks
  • Fixed bugs
  • Stories/tasks matched with PO during PO review
  • Signed-off stories
  • Released stories
  • Delayed tasks / delayed stories
  • Guide compliance vs non-compliance (block complexity)
  • Delivered user stories
  • Bugs related to own tasks
  • Fixed bugs
  • Stories/tasks matched with PO during PO review
  • Signed-off stories
  • Released stories
  • Delayed tasks / delayed stories
  • Guide compliance vs non-compliance (block complexity)

People & careerالأشخاص والمسار

Reports to
Tech Lead / Engineering Manager
Direct reports
None
Escalate to
Tech Lead → SM (process) / EM / CTO (technical)
Backup
Peer engineer on the same story; Tech Lead owns deadline
Career
Mid → Senior → Lead (IC) or Engineering Manager (management)
Experience
Matches career level (Intern–Senior). Exact bands: To Be Defined.
Internal
Tech Lead; SM; PO; QA; peers
External
None unless invited to client demo
Skills
Relevant stack (backend, web, or mobile as assigned); Testing; Collaboration; Estimation honesty
يرفع تقاريره إلى
Tech Lead / Engineering Manager
المرؤوسون المباشرون
None
التصعيد إلى
Tech Lead → SM (process) / EM / CTO (technical)
البديل
Peer engineer on the same story; Tech Lead owns deadline
المسار الوظيفي
Mid → Senior → Lead (IC) or Engineering Manager (management)
الخبرة
Matches career level (Intern–Senior). Exact bands: To Be Defined.
أصحاب المصلحة الداخليون
Tech Lead؛ SM؛ PO؛ QA؛ peers
أصحاب المصلحة الخارجيون
None unless invited to client demo
المهارات
Relevant stack (backend, web, or mobile as assigned)؛ Testing؛ Collaboration؛ Estimation honesty
ENG-003

Mobile Engineer مهندس موبايل

Current / Core أساسي / حالي Software Engineering هندسة البرمجيات IC (Junior–Senior)

What is this role for?الغرض من الدور

Deliver mobile applications (for example Flutter) to the same delivery, quality, and review standards as the wider engineering team.

نفس معيار المهندس على عملاء الموبايل (مثل Flutter) مع قيود الأجهزة والمتاجر.

A day in this roleيوم عادي في هذا الدور

Same engineer bar applied to mobile clients (e.g. Flutter) with device and store constraints.

يطبق معيار المهندس على الموبايل مع قيود الأجهزة والمتاجر.

Success looks likeكيف يبدو النجاح

Stable mobile increments; low crash/defect on owned modules.

زيادات موبايل مستقرة؛ تعطل/عيوب منخفضة على الوحدات المملوكة.

Weekly rhythmالإيقاع الأسبوعي

Device test notes · API sync · Store pipeline checks

ملاحظات اختبار أجهزة · مزامنة API · فحوصات مسار المتجر

Role operating map — Mobile Engineer خريطة تشغيل الدور — مهندس موبايل

✓ Must do✓ يجب أن يفعل

  • Mobile NFRs: crash, offline, device variance
  • Coordinate API contracts
  • Store/release with Deployment Lead
  • All engineer duties
  • NFRs للموبايل: تعطل، أوفلاين، تباين أجهزة
  • تنسيق عقود API
  • إصدار المتجر مع Deployment Lead
  • كل واجبات المهندس

✕ Must not✕ يجب ألا يفعل

  • Break contracts without Tech Lead review
  • Skip PO/QA gates
  • كسر العقود دون مراجعة Tech Lead
  • تجاوز بوابات PO/QA

Decision authorityصلاحيات القرار

  • Mobile implementation within architecture standards
  • Same limits as Software Engineer
  • Mobile implementation within architecture standards
  • Same limits as Software Engineer

Responsibilitiesالمسؤوليات الكاملة

  • All Software Engineer responsibilities applied to mobile clients
  • Coordinate API contracts with backend engineers
  • Handle store/release constraints with Deployment Lead
  • Protect performance, offline, and device-variation NFRs
  • All Software Engineer responsibilities applied to mobile clients
  • Coordinate API contracts with backend engineers
  • Handle store/release constraints with Deployment Lead
  • Protect performance, offline, and device-variation NFRs

Deliverablesالمخرجات

  • Mobile builds
  • Store artifacts as applicable
  • Device test notes
  • Mobile builds
  • Store artifacts as applicable
  • Device test notes

KPIsمؤشرات الأداء

  • Same as Software Engineer, plus mobile crash/defect rate on owned modules
  • Same as Software Engineer, plus mobile crash/defect rate on owned modules

People & careerالأشخاص والمسار

Reports to
Tech Lead (mobile) / Engineering Manager
Direct reports
None
Escalate to
Mobile Tech Lead → EM / CTO
Backup
Peer mobile engineer
Career
Senior Mobile → Staff/Principal (IC) or EM
Experience
Mobile engineering. Exact years: To Be Defined.
Internal
Backend; UI/UX; QA; Tech Lead
External
App stores / platform vendors as needed
Skills
Mobile framework in use; Platform guidelines; API integration
يرفع تقاريره إلى
Tech Lead (mobile) / Engineering Manager
المرؤوسون المباشرون
None
التصعيد إلى
Mobile Tech Lead → EM / CTO
البديل
Peer mobile engineer
المسار الوظيفي
Senior Mobile → Staff/Principal (IC) or EM
الخبرة
Mobile engineering. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
Backend؛ UI/UX؛ QA؛ Tech Lead
أصحاب المصلحة الخارجيون
App stores / platform vendors as needed
المهارات
Mobile framework in use؛ Platform guidelines؛ API integration
ENG-004

Backend Engineer مهندس خلفية (Backend)

Current / Core أساسي / حالي Software Engineering هندسة البرمجيات IC (Junior–Senior)

What is this role for?الغرض من الدور

Deliver APIs, domain services, data integrity, and integrations that meet functional and non-functional requirements.

تسليم خدمات وسلامة بيانات وتكاملات تلبي FR/NFR.

A day in this roleيوم عادي في هذا الدور

Delivers services, data integrity, and integrations that meet FR/NFR.

يسلّم خدمات وسلامة بيانات وتكاملات وفق FR/NFR.

Success looks likeكيف يبدو النجاح

Reliable APIs; few severity-1 data incidents.

واجهات موثوقة؛ حوادث بيانات Sev-1 قليلة.

Weekly rhythmالإيقاع الأسبوعي

Service health · Migration reviews · Contract sync with clients/mobile

صحة الخدمة · مراجعات الترحيل · مزامنة العقود مع العملاء/الموبايل

Role operating map — Backend Engineer خريطة تشغيل الدور — مهندس خلفية (Backend)

✓ Must do✓ يجب أن يفعل

  • Transactional performance NFRs
  • Safe migrations
  • API documentation
  • Deployability with DevOps
  • NFRs أداء المعاملات
  • ترحيلات آمنة
  • توثيق API
  • قابلية النشر مع DevOps

✕ Must not✕ يجب ألا يفعل

  • Change shared contracts unilaterally
  • Skip security basics on sensitive data
  • تغيير العقود المشتركة من طرف واحد
  • تجاوز أساسيات الأمن على البيانات الحساسة

Decision authorityصلاحيات القرار

  • Service implementation within architecture
  • Cannot change shared contracts without Tech Lead/Architect review
  • Service implementation within architecture
  • Cannot change shared contracts without Tech Lead/Architect review

Responsibilitiesالمسؤوليات الكاملة

  • All Software Engineer responsibilities applied to services and data
  • Honor transactional performance NFRs
  • Support multi-service / multi-tenant patterns adopted by SmartDevCo
  • Collaborate with DevOps on deployability
  • All Software Engineer responsibilities applied to services and data
  • Honor transactional performance NFRs
  • Support multi-service / multi-tenant patterns adopted by SmartDevCo
  • Collaborate with DevOps on deployability

Deliverablesالمخرجات

  • Services
  • Migrations
  • API documentation
  • Tests
  • Services
  • Migrations
  • API documentation
  • Tests

KPIsمؤشرات الأداء

  • Same as Software Engineer, plus service defect/incident rate on owned components
  • Same as Software Engineer, plus service defect/incident rate on owned components

People & careerالأشخاص والمسار

Reports to
Tech Lead / Engineering Manager
Direct reports
None
Escalate to
Tech Lead → EM / CTO
Backup
Peer backend engineer
Career
Senior → Principal / Architect (IC) or EM
Experience
Backend engineering. Exact years: To Be Defined.
Internal
Mobile/Web; DBA (Growth); DevOps; QA
External
Integration partners under PO/SM visibility
Skills
Server-side stack in use; Data modeling; Integration; Security basics
يرفع تقاريره إلى
Tech Lead / Engineering Manager
المرؤوسون المباشرون
None
التصعيد إلى
Tech Lead → EM / CTO
البديل
Peer backend engineer
المسار الوظيفي
Senior → Principal / Architect (IC) or EM
الخبرة
Backend engineering. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
Mobile/Web؛ DBA (Growth)؛ DevOps؛ QA
أصحاب المصلحة الخارجيون
Integration partners under PO/SM visibility
المهارات
Server-side stack in use؛ Data modeling؛ Integration؛ Security basics
ENG-005

Frontend / Web Engineer مهندس واجهة / ويب

Current / Core أساسي / حالي Software Engineering هندسة البرمجيات IC (Junior–Senior)

What is this role for?الغرض من الدور

Deliver web applications and portals to design, accessibility, and quality standards.

تنفيذ واجهة الويب/البوابة وفق مواصفات التصميم مع إمكانية الوصول والجودة.

A day in this roleيوم عادي في هذا الدور

Implements web/portal UI to design specs with accessibility and quality.

ينفذ واجهة الويب وفق مواصفات التصميم مع إمكانية الوصول.

Success looks likeكيف يبدو النجاح

Low UI rework; clean handoff from design.

إعادة عمل UI منخفضة؛ تسليم نظيف من التصميم.

Weekly rhythmالإيقاع الأسبوعي

Design handoff · Implementation review · UI defect burn-down

تسليم تصميم · مراجعة تنفيذ · حرق عيوب UI

Role operating map — Frontend / Web Engineer خريطة تشغيل الدور — مهندس واجهة / ويب

✓ Must do✓ يجب أن يفعل

  • Match UI/UX specs
  • Responsive behavior
  • Coordinate backend contracts
  • All engineer duties
  • مطابقة مواصفات UI/UX
  • سلوك متجاوب
  • تنسيق عقود الخلفية
  • كل واجبات المهندس

✕ Must not✕ يجب ألا يفعل

  • Invent brand-breaking UI without design
  • Skip accessibility basics
  • ابتكار UI يكسر الهوية دون تصميم
  • تجاوز أساسيات إمكانية الوصول

Decision authorityصلاحيات القرار

  • Frontend implementation within design system and architecture
  • Frontend implementation within design system and architecture

Responsibilitiesالمسؤوليات الكاملة

  • All Software Engineer responsibilities applied to web clients
  • Implement UI with UI/UX specifications
  • Coordinate with backend contracts
  • All Software Engineer responsibilities applied to web clients
  • Implement UI with UI/UX specifications
  • Coordinate with backend contracts

Deliverablesالمخرجات

  • Web application increments
  • UI implementation notes
  • Web application increments
  • UI implementation notes

KPIsمؤشرات الأداء

  • Same as Software Engineer, plus UI defect rate on owned surfaces
  • Same as Software Engineer, plus UI defect rate on owned surfaces

People & careerالأشخاص والمسار

Reports to
Tech Lead (web) / Engineering Manager
Direct reports
None
Escalate to
Web Tech Lead → EM / CTO
Backup
Peer frontend engineer
Career
Senior → Lead / Principal or EM
Experience
Frontend engineering. Exact years: To Be Defined.
Internal
UI/UX; Backend; QA; Digital/Marketing for public sites
External
None unless invited
Skills
Web stack in use; Responsive UI; Accessibility basics
يرفع تقاريره إلى
Tech Lead (web) / Engineering Manager
المرؤوسون المباشرون
None
التصعيد إلى
Web Tech Lead → EM / CTO
البديل
Peer frontend engineer
المسار الوظيفي
Senior → Lead / Principal or EM
الخبرة
Frontend engineering. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
UI/UX؛ Backend؛ QA؛ Digital/Marketing for public sites
أصحاب المصلحة الخارجيون
None unless invited
المهارات
Web stack in use؛ Responsive UI؛ Accessibility basics
ENG-006

Engineering Manager مدير الهندسة

Growth نمو Software Engineering هندسة البرمجيات Manager

What is this role for?الغرض من الدور

Own people, practices, and team health so Tech Leads can own technical direction without carrying all HR load.

امتلاك الأفراد والممارسات حتى يبقى Tech Leads تقنيين.

A day in this roleيوم عادي في هذا الدور

Owns people and practices so Tech Leads can stay technical.

يملك الأفراد والممارسات حتى يبقى Tech Lead تقنيًا.

Success looks likeكيف يبدو النجاح

Healthy teams delivering without burnout or attrition spikes.

فرق صحية تسلّم بلا إرهاق أو ارتفاع استقالات.

Weekly rhythmالإيقاع الأسبوعي

1:1s · Hiring pipeline · Practice review with CTO/SM

لقاءات 1:1 · مسار التوظيف · مراجعة ممارسات مع CTO/SM

Role operating map — Engineering Manager خريطة تشغيل الدور — مدير الهندسة

✓ Must do✓ يجب أن يفعل

  • Hiring quality
  • Coaching & performance
  • Retention
  • Practice adoption
  • جودة التوظيف
  • التدريب والأداء
  • الاحتفاظ
  • تبنّي الممارسات

✕ Must not✕ يجب ألا يفعل

  • Order backlog
  • Final architecture (CTO)
  • Skip HR on terminations
  • ترتيب backlog
  • المعمارية النهائية (CTO)
  • تجاوز HR عند إنهاء الخدمة

Decision authorityصلاحيات القرار

  • People decisions within HR policy (hiring recommendation; termination with HR/CEO per matrix)
  • Team structure proposals
  • Not backlog order; not architecture final (CTO)
  • People decisions within HR policy (hiring recommendation; termination with HR/CEO per matrix)
  • Team structure proposals
  • Not backlog order; not architecture final (CTO)

Responsibilitiesالمسؤوليات الكاملة

  • Hiring, coaching, performance, and retention of engineers
  • Load and career-path management
  • Engineering practice adoption
  • Partner with SM on delivery without taking product ownership
  • Hiring, coaching, performance, and retention of engineers
  • Load and career-path management
  • Engineering practice adoption
  • Partner with SM on delivery without taking product ownership

Deliverablesالمخرجات

  • Team health reviews
  • Performance reviews
  • Hiring plans
  • Practice improvements
  • Team health reviews
  • Performance reviews
  • Hiring plans
  • Practice improvements

KPIsمؤشرات الأداء

  • Delivery support (team throughput quality, not raw story count)
  • Quality trend
  • Retention / regrettable attrition
  • Review and practice adoption
  • Hiring quality
  • Delivery support (team throughput quality, not raw story count)
  • Quality trend
  • Retention / regrettable attrition
  • Review and practice adoption
  • Hiring quality

People & careerالأشخاص والمسار

Reports to
CTO / COO until CTO exists
Direct reports
Tech Leads; Engineers
Escalate to
CTO → CEO
Backup
Tech Lead (technical) + HR (people)
Career
Head of Engineering → CTO
Experience
Engineering management. Exact years: To Be Defined.
Internal
CTO; HR; SM; PO
External
Candidates
Skills
People leadership; Engineering literacy; Coaching
يرفع تقاريره إلى
CTO / COO until CTO exists
المرؤوسون المباشرون
Tech Leads؛ Engineers
التصعيد إلى
CTO → CEO
البديل
Tech Lead (technical) + HR (people)
المسار الوظيفي
Head of Engineering → CTO
الخبرة
Engineering management. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CTO؛ HR؛ SM؛ PO
أصحاب المصلحة الخارجيون
Candidates
المهارات
People leadership؛ Engineering literacy؛ Coaching
ENG-007

Principal Engineer مهندس رئيسي (Principal)

Future مستقبل Software Engineering هندسة البرمجيات Principal (IC)

What is this role for?الغرض من الدور

Raise the technical ceiling across teams without becoming a people manager.

رفع السقف التقني عبر الفرق دون أن يصبح مدير أفراد.

A day in this roleيوم عادي في هذا الدور

Raises the technical ceiling across teams without becoming a people manager.

يرفع السقف التقني عبر الفرق دون إدارة أفراد.

Success looks likeكيف يبدو النجاح

Fewer architectural incidents; standards adopted.

حوادث معمارية أقل؛ معايير مُعتمدة.

Weekly rhythmالإيقاع الأسبوعي

Architecture reviews · Reference implementations · Enablement sessions

مراجعات معمارية · تطبيقات مرجعية · جلسات تمكين

Role operating map — Principal Engineer خريطة تشغيل الدور — مهندس رئيسي (Principal)

✓ Must do✓ يجب أن يفعل

  • Cross-team ADRs
  • Hard-problem delivery
  • Mentor Tech Leads
  • Standards guilds
  • ADRs عبر الفرق
  • تسليم المشكلات الصعبة
  • إرشاد Tech Leads
  • نقابات المعايير

✕ Must not✕ يجب ألا يفعل

  • Own people performance
  • Bypass CTO on standards
  • امتلاك أداء الأفراد
  • تجاوز CTO في المعايير

Decision authorityصلاحيات القرار

  • Recommend architecture; CTO remains accountable
  • Cannot manage people performance
  • Recommend architecture; CTO remains accountable
  • Cannot manage people performance

Responsibilitiesالمسؤوليات الكاملة

  • Cross-team architecture guidance
  • Hard-problem delivery
  • Standards and guilds
  • Mentor Tech Leads
  • Cross-team architecture guidance
  • Hard-problem delivery
  • Standards and guilds
  • Mentor Tech Leads

Deliverablesالمخرجات

  • ADRs
  • Reference implementations
  • Technical reviews
  • ADRs
  • Reference implementations
  • Technical reviews

KPIsمؤشرات الأداء

  • Architectural incident reduction
  • Adoption of standards
  • Enablement of teams
  • Architectural incident reduction
  • Adoption of standards
  • Enablement of teams

People & careerالأشخاص والمسار

Reports to
CTO
Direct reports
None (influence across teams)
Escalate to
CTO
Backup
CTO / senior Tech Lead
Career
CTO or distinguished IC
Experience
Distinguished engineering track. Exact years: To Be Defined.
Internal
CTO; Tech Leads; DevOps
External
Selected vendors
Skills
Deep technical excellence; Communication; Influence
يرفع تقاريره إلى
CTO
المرؤوسون المباشرون
None (influence across teams)
التصعيد إلى
CTO
البديل
CTO / senior Tech Lead
المسار الوظيفي
CTO or distinguished IC
الخبرة
Distinguished engineering track. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CTO؛ Tech Leads؛ DevOps
أصحاب المصلحة الخارجيون
Selected vendors
المهارات
Deep technical excellence؛ Communication؛ Influence
INT-001

Engineering Intern متدرب هندسة

Current / Core أساسي / حالي Software Engineering هندسة البرمجيات Intern

What is this role for?الغرض من الدور

Learn the SmartDevCo way through supervised onboarding, typically starting with training via bug-fix work.

تعلّم طريقة SmartDevCo عبر تهيئة بإشراف، عادةً بدءًا بتدريب إصلاح العيوب.

A day in this roleيوم عادي في هذا الدور

Learns the SmartDevCo way through supervised onboarding, usually starting with bug-fix training.

يتعلم طريقة SmartDevCo عبر تهيئة بإشراف، غالبًا عبر إصلاح عيوب.

Success looks likeكيف يبدو النجاح

Ready for Junior engineer bar with clean reviewed fixes.

جاهز لمعيار مهندس مبتدئ بإصلاحات مراجعة نظيفة.

Weekly rhythmالإيقاع الأسبوعي

Mentored tasks · Learning log · Guide drills

مهام بإرشاد · سجل تعلّم · تدريبات الدليل

Role operating map — Engineering Intern خريطة تشغيل الدور — متدرب هندسة

✓ Must do✓ يجب أن يفعل

  • Complete onboarding checklist
  • Fix assigned bugs under review
  • Follow guide and ceremonies
  • Ask for help
  • إكمال قائمة التهيئة
  • إصلاح عيوب مخصصة تحت مراجعة
  • اتباع الدليل والاحتفالات
  • طلب المساعدة

✕ Must not✕ يجب ألا يفعل

  • Work without mentor review
  • Skip standup/guide
  • العمل دون مراجعة مرشد
  • تجاوز الستاندأب/الدليل

Decision authorityصلاحيات القرار

  • None beyond assigned tasks under review
  • None beyond assigned tasks under review

Responsibilitiesالمسؤوليات الكاملة

  • Complete onboarding tasks
  • Fix assigned bugs under review
  • Follow the development guide and ceremony rules
  • Complete onboarding tasks
  • Fix assigned bugs under review
  • Follow the development guide and ceremony rules

Deliverablesالمخرجات

  • Supervised bug fixes
  • Learning log
  • Supervised bug fixes
  • Learning log

KPIsمؤشرات الأداء

  • Onboarding checklist
  • Reviewed bug-fix quality
  • Guide compliance
  • Onboarding checklist
  • Reviewed bug-fix quality
  • Guide compliance

People & careerالأشخاص والمسار

Reports to
Tech Lead
Direct reports
None
Escalate to
Tech Lead
Backup
Assigned mentor engineer
Career
Junior Software Engineer
Experience
Academic or early practical exposure.
Internal
Tech Lead; SM; QA
External
None
Skills
Fundamentals of assigned stack; Willingness to ask for help
يرفع تقاريره إلى
Tech Lead
المرؤوسون المباشرون
None
التصعيد إلى
Tech Lead
البديل
Assigned mentor engineer
المسار الوظيفي
Junior Software Engineer
الخبرة
Academic or early practical exposure.
أصحاب المصلحة الداخليون
Tech Lead؛ SM؛ QA
أصحاب المصلحة الخارجيون
None
المهارات
Fundamentals of assigned stack؛ Willingness to ask for help
ARC-001

Solution Architect مهندس حلول (Solution Architect)

Future مستقبل Technology التكنولوجيا Senior / Principal

What is this role for?الغرض من الدور

Shape solution options for proposals and complex programs before engineering commits.

تشكيل خيارات الحل قبل التزام الهندسة والمبيعات.

A day in this roleيوم عادي في هذا الدور

Shapes solution options before engineering and Sales commit.

يشكّل خيارات الحل قبل التزام الهندسة والمبيعات.

Success looks likeكيف يبدو النجاح

Low post-sale rework from solution gaps.

إعادة عمل بعد البيع منخفضة بسبب فجوات الحل.

Weekly rhythmالإيقاع الأسبوعي

Pre-sales workshops · ADR drafts · Estimate clinics

ورش ما قبل البيع · مسودات ADR · عيادات تقدير

Role operating map — Solution Architect خريطة تشغيل الدور — مهندس حلول (Solution Architect)

✓ Must do✓ يجب أن يفعل

  • Solution outlines for proposals
  • NFR design
  • Architecture reviews
  • Estimate support
  • خطوط حلول للعروض
  • تصميم NFR
  • مراجعات معمارية
  • دعم التقدير

✕ Must not✕ يجب ألا يفعل

  • Bypass CTO on standards
  • Sell unbuildable solutions
  • تجاوز CTO في المعايير
  • بيع حلول غير قابلة للبناء

Decision authorityصلاحيات القرار

  • Recommend architecture; CTO accountable for standards
  • Recommend architecture; CTO accountable for standards

Responsibilitiesالمسؤوليات الكاملة

  • Solution options for Sales/Delivery
  • Non-functional design
  • Architecture reviews
  • Solution options for Sales/Delivery
  • Non-functional design
  • Architecture reviews

Deliverablesالمخرجات

  • Solution outlines
  • Estimates support
  • ADRs
  • Solution outlines
  • Estimates support
  • ADRs

KPIsمؤشرات الأداء

  • Proposal technical win support
  • Post-sale rework from solution gaps
  • Proposal technical win support
  • Post-sale rework from solution gaps

People & careerالأشخاص والمسار

Reports to
CTO
Direct reports
None
Escalate to
CTO
Backup
Principal Engineer / CTO
Career
CTO
Experience
Solution architecture. Exact years: To Be Defined.
Internal
CTO; Sales; PO; Tech Leads
External
Prospect technical buyers
Skills
Architecture; Estimation; Communication
يرفع تقاريره إلى
CTO
المرؤوسون المباشرون
None
التصعيد إلى
CTO
البديل
Principal Engineer / CTO
المسار الوظيفي
CTO
الخبرة
Solution architecture. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CTO؛ Sales؛ PO؛ Tech Leads
أصحاب المصلحة الخارجيون
Prospect technical buyers
المهارات
Architecture؛ Estimation؛ Communication

E · Quality Assurance هـ · ضمان الجودة

Prove quality with evidence إثبات الجودة بالأدلة

QA-001

Quality Assurance Engineer مهندس ضمان الجودة

Current / Core أساسي / حالي Quality Assurance ضمان الجودة IC (Junior–Senior)

What is this role for?الغرض من الدور

Prove the increment works: design and execute tests, report defects properly, retest, regress, and gate demos with zero critical defects.

إثبات أن الزيادة تعمل بالأدلة — حالات، عيوب، إعادة اختبار، انحدار، sanity.

A day in this roleيوم عادي في هذا الدور

Proves the increment works with evidence — cases, defects, retest, regression, sanity.

يثبت أن الزيادة تعمل بالأدلة: حالات، عيوب، إعادة اختبار، انحدار، sanity.

Success looks likeكيف يبدو النجاح

High DRE; demos clean; escaped defects trending down.

DRE مرتفع؛ عروض نظيفة؛ عيوب هاربة في اتجاه هابط.

Weekly rhythmالإيقاع الأسبوعي

Case design day-1 · Daily execution · Defect triage with Dev · Demo sanity

تصميم حالات يوم-1 · تنفيذ يومي · فرز عيوب مع Dev · sanity للعرض

Role operating map — Quality Assurance Engineer خريطة تشغيل الدور — مهندس ضمان الجودة

✓ Must do✓ يجب أن يفعل

  • Cases at sprint start per story
  • Link every bug to story
  • Full defect packet with proof
  • Retest until closed
  • Regression after sprint
  • Sanity before demo — zero criticals
  • حالات من بداية السبرنت لكل قصة
  • ربط كل عيب بقصة
  • حزمة عيب كاملة مع إثبات
  • إعادة اختبار حتى الإغلاق
  • انحدار بعد السبرنت
  • sanity قبل العرض — صفر حرجة

✕ Must not✕ يجب ألا يفعل

  • Accept behavior on behalf of PO
  • Change product scope
  • Release recommendation with open criticals
  • قبول السلوك نيابة عن PO
  • تغيير نطاق المنتج
  • توصية إصدار مع حرجة مفتوحة

Decision authorityصلاحيات القرار

  • Fail a test; raise defects; withhold QA sign-off when criticals remain
  • Cannot change product scope
  • Cannot close a developer task as accepted (PO acceptance)
  • Fail a test; raise defects; withhold QA sign-off when criticals remain
  • Cannot change product scope
  • Cannot close a developer task as accepted (PO acceptance)

Responsibilitiesالمسؤوليات الكاملة

  • Add test scenarios/cases for each user story at sprint start using the SmartDevCo test-case template (To Be Defined)
  • Link every bug to its user story
  • Execute cases during the sprint (pass all steps or fail)
  • Report defects in the company template to the work-tracking system with summary, description, steps, story link, and proof (screenshots / step recorder)
  • Communicate with developers for clarification
  • Retest resolved defects; specify the sprint release only after sprint defects are closed (in concert with SM/PO/Deployment)
  • Always regression-test previous sprints after the current sprint
  • Perform sanity testing before demo or after publish; demo sanity record must show zero critical defects
  • Collaborate with QA Lead to break QA scope into hour-estimated tasks
  • Train teammates on systems, products, and test processes as needed
  • Add test scenarios/cases for each user story at sprint start using the SmartDevCo test-case template (To Be Defined)
  • Link every bug to its user story
  • Execute cases during the sprint (pass all steps or fail)
  • Report defects in the company template to the work-tracking system with summary, description, steps, story link, and proof (screenshots / step recorder)
  • Communicate with developers for clarification
  • Retest resolved defects; specify the sprint release only after sprint defects are closed (in concert with SM/PO/Deployment)
  • Always regression-test previous sprints after the current sprint
  • Perform sanity testing before demo or after publish; demo sanity record must show zero critical defects
  • Collaborate with QA Lead to break QA scope into hour-estimated tasks
  • Train teammates on systems, products, and test processes as needed

Deliverablesالمخرجات

  • Test cases
  • Defect reports with proof
  • Retest records
  • Regression results
  • Sanity/demo report
  • Test cases
  • Defect reports with proof
  • Retest records
  • Regression results
  • Sanity/demo report

KPIsمؤشرات الأداء

  • New test cases created
  • Test cases executed / edited
  • Reported defects
  • Fixed vs reported bugs (retest)
  • Signed-off stories
  • Signed-off bugs
  • Escaped defect rate
  • DRE (Defect Removal Efficiency)
  • New test cases created
  • Test cases executed / edited
  • Reported defects
  • Fixed vs reported bugs (retest)
  • Signed-off stories
  • Signed-off bugs
  • Escaped defect rate
  • DRE (Defect Removal Efficiency)

People & careerالأشخاص والمسار

Reports to
QA Lead (Growth) / Scrum Master operationally until then
Direct reports
None
Escalate to
QA Lead / SM → COO / CTO
Backup
Peer QA; QA Lead
Career
Senior QA → QA Lead → Head of QA
Experience
Software testing. Exact years: To Be Defined.
Internal
QA Lead; Developers; PO; SM; Deployment Lead
External
Client UAT coordinators during UAT
Skills
Test design; Exploratory testing; Defect quality; Domain understanding
يرفع تقاريره إلى
QA Lead (Growth) / Scrum Master operationally until then
المرؤوسون المباشرون
None
التصعيد إلى
QA Lead / SM → COO / CTO
البديل
Peer QA; QA Lead
المسار الوظيفي
Senior QA → QA Lead → Head of QA
الخبرة
Software testing. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
QA Lead؛ Developers؛ PO؛ SM؛ Deployment Lead
أصحاب المصلحة الخارجيون
Client UAT coordinators during UAT
المهارات
Test design؛ Exploratory testing؛ Defect quality؛ Domain understanding
QA-002

QA Lead قائد ضمان الجودة

Growth نمو Quality Assurance ضمان الجودة Lead

What is this role for?الغرض من الدور

Own the QA system: templates, coverage strategy, release quality recommendation, and QA staff development.

امتلاك نظام QA: الاستراتيجية، القوالب، الأفراد، وتوصية جودة الإصدار.

A day in this roleيوم عادي في هذا الدور

Owns the QA system: strategy, templates, staff, and release quality recommendation.

يملك نظام QA: الاستراتيجية والقوالب والطاقم وتوصية جودة الإصدار.

Success looks likeكيف يبدو النجاح

Predictable quality gates; trained QA bench.

بوابات جودة متوقعة؛ كادر QA مدرَّب.

Weekly rhythmالإيقاع الأسبوعي

Quality report per release · Coaching · Coverage vs commit

تقرير جودة لكل إصدار · تدريب · تغطية مقابل الالتزام

Role operating map — QA Lead خريطة تشغيل الدور — قائد ضمان الجودة

✓ Must do✓ يجب أن يفعل

  • QA policy/templates
  • Hour-estimated QA tasking
  • Release quality recommendation
  • Coach QA staff
  • UAT support
  • سياسة/قوالب QA
  • مهام QA مقدّرة بالساعة
  • توصية جودة الإصدار
  • تدريب طاقم QA
  • دعم UAT

✕ Must not✕ يجب ألا يفعل

  • Press deploy button alone
  • Prioritize product backlog
  • الضغط على زر النشر بمفرده
  • ترتيب أولوية backlog المنتج

Decision authorityصلاحيات القرار

  • QA sign-off recommendation
  • Test strategy
  • Not product priority; not production deploy button (Deployment Lead with approvals)
  • QA sign-off recommendation
  • Test strategy
  • Not product priority; not production deploy button (Deployment Lead with approvals)

Responsibilitiesالمسؤوليات الكاملة

  • QA policy and templates
  • Scope breakdown and assignment with hours
  • Release quality recommendation
  • Coaching and training
  • Coordinate UAT support
  • QA policy and templates
  • Scope breakdown and assignment with hours
  • Release quality recommendation
  • Coaching and training
  • Coordinate UAT support

Deliverablesالمخرجات

  • QA plan
  • Quality report per release
  • Template set
  • Team skills plan
  • QA plan
  • Quality report per release
  • Template set
  • Team skills plan

KPIsمؤشرات الأداء

  • Escaped defects
  • DRE
  • Criticals at demo (target: zero)
  • Coverage of committed stories
  • QA cycle time
  • Escaped defects
  • DRE
  • Criticals at demo (target: zero)
  • Coverage of committed stories
  • QA cycle time

People & careerالأشخاص والمسار

Reports to
CTO / COO until CTO exists
Direct reports
QA Engineers
Escalate to
CTO / COO
Backup
Senior QA Engineer
Career
Head of QA
Experience
QA leadership. Exact years: To Be Defined.
Internal
CTO; SM; PO; Tech Lead
External
Client QA/UAT
Skills
Test leadership; Risk-based testing; People coaching
يرفع تقاريره إلى
CTO / COO until CTO exists
المرؤوسون المباشرون
QA Engineers
التصعيد إلى
CTO / COO
البديل
Senior QA Engineer
المسار الوظيفي
Head of QA
الخبرة
QA leadership. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CTO؛ SM؛ PO؛ Tech Lead
أصحاب المصلحة الخارجيون
Client QA/UAT
المهارات
Test leadership؛ Risk-based testing؛ People coaching

F · DevOps & Release و · DevOps والإصدارات

Promote software safely ترقية البرمجيات بأمان

OPS-001

Deployment Lead قائد النشر (Deployment Lead)

Current / Core أساسي / حالي DevOps / Cloud DevOps / السحابة Lead / Professional

What is this role for?الغرض من الدور

Move software through environments safely: pipelines, daily testable releases, production promotion, and release meetings.

نقل البرمجيات عبر البيئات بأمان وتشغيل اجتماع الإصدار.

A day in this roleيوم عادي في هذا الدور

Moves software through environments safely and runs the release meeting.

ينقل البرمجيات عبر البيئات بأمان ويدير اجتماع الإصدار.

Success looks likeكيف يبدو النجاح

Green pipelines; predictable GOLD promotions; few failed deploys.

مسارات خضراء؛ ترقيات GOLD متوقعة؛ فشل نشر قليل.

Weekly rhythmالإيقاع الأسبوعي

Daily CD window · Pipeline health · Sprint release ritual

نافذة CD يومية · صحة المسار · طقس إصدار السبرنت

Role operating map — Deployment Lead خريطة تشغيل الدور — قائد النشر (Deployment Lead)

✓ Must do✓ يجب أن يفعل

  • Build/release pipelines
  • Daily testable deploys
  • Release meeting End−1
  • Honor Dev→GOLD path
  • Tag master; delete release branch
  • Stop deploy on failed gate
  • مسارات البناء/الإصدار
  • نشر يومي قابل للاختبار
  • اجتماع إصدار End−1
  • احترام مسار Dev→GOLD
  • وسم master؛ حذف فرع الإصدار
  • إيقاف النشر عند فشل البوابة

✕ Must not✕ يجب ألا يفعل

  • Approve Pre-Prod alone
  • Change product scope
  • Promote without required approvals
  • اعتماد Pre-Prod بمفرده
  • تغيير نطاق المنتج
  • الترقية دون الموافقات المطلوبة

Decision authorityصلاحيات القرار

  • Execute deployments when required approvals exist
  • Stop a deploy when pipeline/gate fails
  • Cannot approve Pre-Prod alone (PO + SM + Tech Lead required)
  • Cannot change product scope
  • Execute deployments when required approvals exist
  • Stop a deploy when pipeline/gate fails
  • Cannot approve Pre-Prod alone (PO + SM + Tech Lead required)
  • Cannot change product scope

Responsibilitiesالمسؤوليات الكاملة

  • Create and maintain build and release pipelines per project
  • Daily deploy of completed, testable work (continuous deployment window)
  • Run release meeting (sprint end minus one day, ≤ 1 hour) with Development Team and Product Owner
  • Honor environment path: Dev → Dev QA (Pre-Alpha) → QA (Alpha) → UAT (Beta) → Pre-Prod (Silver) → Production (GOLD)
  • Ensure master holds the latest stable release; release branch holds the latest staged release
  • Support hotfix and standard release paths; merge back to Dev
  • Tag master after merge; delete release branch after tag
  • Track automated deployment completion, production releases, blockers
  • Create and maintain build and release pipelines per project
  • Daily deploy of completed, testable work (continuous deployment window)
  • Run release meeting (sprint end minus one day, ≤ 1 hour) with Development Team and Product Owner
  • Honor environment path: Dev → Dev QA (Pre-Alpha) → QA (Alpha) → UAT (Beta) → Pre-Prod (Silver) → Production (GOLD)
  • Ensure master holds the latest stable release; release branch holds the latest staged release
  • Support hotfix and standard release paths; merge back to Dev
  • Tag master after merge; delete release branch after tag
  • Track automated deployment completion, production releases, blockers

Deliverablesالمخرجات

  • Pipelines
  • Environment promotions
  • Release meeting outcome
  • Deployment evidence
  • Pipelines
  • Environment promotions
  • Release meeting outcome
  • Deployment evidence

KPIsمؤشرات الأداء

  • Completed automated deployments
  • Projects/releases to production
  • Blockers / solved blockers
  • Failed deploy rate
  • Lead time through environments
  • Completed automated deployments
  • Projects/releases to production
  • Blockers / solved blockers
  • Failed deploy rate
  • Lead time through environments

People & careerالأشخاص والمسار

Reports to
CTO (Growth) / COO until then
Direct reports
DevOps Engineers (Growth)
Escalate to
CTO / COO
Backup
SysAdmin or second Deployment Lead
Career
Head of DevOps / CTO track
Experience
Release engineering / DevOps. Exact years: To Be Defined.
Internal
Tech Lead; SM; PO; QA; Security; SysAdmin
External
Hosting/cloud vendors
Skills
CI/CD; Git-flow; Cloud/hosting in use; Release discipline
يرفع تقاريره إلى
CTO (Growth) / COO until then
المرؤوسون المباشرون
DevOps Engineers (Growth)
التصعيد إلى
CTO / COO
البديل
SysAdmin or second Deployment Lead
المسار الوظيفي
Head of DevOps / CTO track
الخبرة
Release engineering / DevOps. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
Tech Lead؛ SM؛ PO؛ QA؛ Security؛ SysAdmin
أصحاب المصلحة الخارجيون
Hosting/cloud vendors
المهارات
CI/CD؛ Git-flow؛ Cloud/hosting in use؛ Release discipline
OPS-002

DevOps / Cloud Engineer مهندس DevOps / سحابة

Growth نمو DevOps / Cloud DevOps / السحابة IC (Mid–Senior)

What is this role for?الغرض من الدور

Automate infrastructure, observability, and environments so delivery teams can promote software without heroics.

أتمتة البنية والمراقبة حتى تصبح الترقيات مملة (بالمعنى الجيد).

A day in this roleيوم عادي في هذا الدور

Automates infrastructure and observability so promotions are boring (in a good way).

يؤتمت البنية والمراقبة حتى تصبح الترقيات مملة بإيجابية.

Success looks likeكيف يبدو النجاح

Low toil; fast MTTR; stable environments.

جهد تشغيلي منخفض؛ MTTR سريع؛ بيئات مستقرة.

Weekly rhythmالإيقاع الأسبوعي

Pipeline success review · Alert triage · Env refresh support

مراجعة نجاح المسار · فرز تنبيهات · دعم تحديث البيئات

Role operating map — DevOps / Cloud Engineer خريطة تشغيل الدور — مهندس DevOps / سحابة

✓ Must do✓ يجب أن يفعل

  • IaC
  • Environment health
  • Monitoring/alerting
  • Incident support with SysAdmin/Security
  • IaC
  • صحة البيئات
  • المراقبة/التنبيه
  • دعم الحوادث مع SysAdmin/الأمن

✕ Must not✕ يجب ألا يفعل

  • Production change outside change policy
  • تغيير إنتاج خارج سياسة التغيير

Decision authorityصلاحيات القرار

  • Environment changes within change policy
  • Cannot production-change without change/release process
  • Environment changes within change policy
  • Cannot production-change without change/release process

Responsibilitiesالمسؤوليات الكاملة

  • Infrastructure as code
  • Environment health
  • Monitoring/alerting
  • Support multi-tenant / container platforms as adopted
  • Assist incident response with SysAdmin/Security
  • Infrastructure as code
  • Environment health
  • Monitoring/alerting
  • Support multi-tenant / container platforms as adopted
  • Assist incident response with SysAdmin/Security

Deliverablesالمخرجات

  • IaC
  • Dashboards
  • Runbooks
  • IaC
  • Dashboards
  • Runbooks

KPIsمؤشرات الأداء

  • Pipeline success
  • MTTR support
  • Environment availability
  • Change failure rate
  • Pipeline success
  • MTTR support
  • Environment availability
  • Change failure rate

People & careerالأشخاص والمسار

Reports to
Deployment Lead / CTO
Direct reports
None
Escalate to
Deployment Lead → CTO
Backup
Deployment Lead
Career
Deployment Lead / Principal DevOps
Experience
DevOps/cloud engineering. Exact years: To Be Defined.
Internal
Engineering; Security; QA
External
Cloud provider
Skills
Cloud; Containers/K8s as applicable; CI/CD; Observability
يرفع تقاريره إلى
Deployment Lead / CTO
المرؤوسون المباشرون
None
التصعيد إلى
Deployment Lead → CTO
البديل
Deployment Lead
المسار الوظيفي
Deployment Lead / Principal DevOps
الخبرة
DevOps/cloud engineering. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
Engineering؛ Security؛ QA
أصحاب المصلحة الخارجيون
Cloud provider
المهارات
Cloud؛ Containers/K8s as applicable؛ CI/CD؛ Observability

G · IT, Security & Data ز · تقنية المعلومات والأمن والبيانات

Keep platforms safe and available إبقاء المنصات آمنة ومتاحة

IT-001

Service Desk Lead / Internal Support قائد مكتب الخدمة / الدعم الداخلي

Current / Core أساسي / حالي Technology / IT تقنية المعلومات Lead / Professional

What is this role for?الغرض من الدور

Own internal (and where assigned, customer) ticketing intake, routing, and internal support statistics.

امتلاك استقبال التذاكر الداخلية، التوجيه، وإحصاءات مكتب الخدمة.

A day in this roleيوم عادي في هذا الدور

Owns internal ticketing intake, routing, and service-desk statistics.

يملك استقبال التذاكر والتوجيه وإحصاءات مكتب الخدمة.

Success looks likeكيف يبدو النجاح

Pending tickets under control; clear routing.

التذاكر المعلقة تحت السيطرة؛ توجيه واضح.

Weekly rhythmالإيقاع الأسبوعي

Queue triage · Weekly stats · Outage communications

فرز الطابور · إحصاءات أسبوعية · اتصالات الانقطاع

Role operating map — Service Desk Lead / Internal Support خريطة تشغيل الدور — قائد مكتب الخدمة / الدعم الداخلي

✓ Must do✓ يجب أن يفعل

  • Operate portal/queues
  • Classify by type/department
  • Surface blockers
  • Weekly IT stats
  • تشغيل البوابة/الطوابير
  • التصنيف حسب النوع/الإدارة
  • إظهار العوائق
  • إحصاءات IT أسبوعية

✕ Must not✕ يجب ألا يفعل

  • Change product backlog
  • Production-deploy applications
  • تغيير backlog المنتج
  • نشر تطبيقات الإنتاج

Decision authorityصلاحيات القرار

  • Ticket routing and priority within SLA (SLA: To Be Defined)
  • Cannot change product backlog
  • Cannot production-deploy application releases
  • Ticket routing and priority within SLA (SLA: To Be Defined)
  • Cannot change product backlog
  • Cannot production-deploy application releases

Responsibilitiesالمسؤوليات الكاملة

  • Operate the service desk portal and queues
  • Classify tickets by type and department
  • Drive blocker visibility for internal IT
  • Coordinate with Customer Support when tickets are customer-facing
  • Produce weekly statistics
  • Operate the service desk portal and queues
  • Classify tickets by type and department
  • Drive blocker visibility for internal IT
  • Coordinate with Customer Support when tickets are customer-facing
  • Produce weekly statistics

Deliverablesالمخرجات

  • Ticket hygiene
  • Weekly IT stats
  • Internal communications on outages
  • Ticket hygiene
  • Weekly IT stats
  • Internal communications on outages

KPIsمؤشرات الأداء

  • Internal tickets by type
  • Tickets by department
  • Emails received
  • Issues by reporter type
  • Pending tickets
  • Blockers
  • Internal tickets by type
  • Tickets by department
  • Emails received
  • Issues by reporter type
  • Pending tickets
  • Blockers

People & careerالأشخاص والمسار

Reports to
CTO (Growth) / COO until then (parent role was unfilled in source material)
Direct reports
Service Desk agents (Growth); may dual-hat System Administration in Core model
Escalate to
CTO / COO
Backup
System Administrator
Career
IT Manager (Future)
Experience
Service desk or IT support leadership. Exact years: To Be Defined.
Internal
All departments; SysAdmin; Security; Deployment
External
Vendors for workplace IT
Skills
ITSM; Communication; Prioritization
يرفع تقاريره إلى
CTO (Growth) / COO until then (parent role was unfilled in source material)
المرؤوسون المباشرون
Service Desk agents (Growth)؛ may dual-hat System Administration in Core model
التصعيد إلى
CTO / COO
البديل
System Administrator
المسار الوظيفي
IT Manager (Future)
الخبرة
Service desk or IT support leadership. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
All departments؛ SysAdmin؛ Security؛ Deployment
أصحاب المصلحة الخارجيون
Vendors for workplace IT
المهارات
ITSM؛ Communication؛ Prioritization
IT-002

System Administrator مسؤول أنظمة

Current / Core أساسي / حالي Technology / IT تقنية المعلومات Professional

What is this role for?الغرض من الدور

Keep workplace and server/identity platforms available, patched, and access-controlled.

إبقاء الأنظمة متاحة، محدّثة، ومضبوطة الصلاحيات.

A day in this roleيوم عادي في هذا الدور

Keeps systems available, patched, and access-controlled.

يبقي الأنظمة متاحة ومحدَّثة ومضبوطة الوصول.

Success looks likeكيف يبدو النجاح

High availability; clean access records.

توفر عالٍ؛ سجلات وصول نظيفة.

Weekly rhythmالإيقاع الأسبوعي

Patch window · Access requests · Health checks

نافذة التحديثات · طلبات الوصول · فحوصات الصحة

Role operating map — System Administrator خريطة تشغيل الدور — مسؤول أنظمة

✓ Must do✓ يجب أن يفعل

  • Availability
  • Access per policy
  • Backup participation
  • Support env refreshes
  • التوفر
  • الوصول وفق السياسة
  • المشاركة في النسخ الاحتياطي
  • دعم تحديث البيئات

✕ Must not✕ يجب ألا يفعل

  • Grant privileged access without Security/manager path
  • منح وصول مميز دون مسار أمن/مدير

Decision authorityصلاحيات القرار

  • Administrative changes within change policy
  • Cannot grant privileged access without Security/manager approval path
  • Administrative changes within change policy
  • Cannot grant privileged access without Security/manager approval path

Responsibilitiesالمسؤوليات الكاملة

  • Systems availability
  • Access provisioning per policy
  • Backup/restore participation
  • Support environment refreshes with Deployment Lead
  • Collaborate with Security
  • Systems availability
  • Access provisioning per policy
  • Backup/restore participation
  • Support environment refreshes with Deployment Lead
  • Collaborate with Security

Deliverablesالمخرجات

  • System health
  • Access records
  • Patch evidence
  • System health
  • Access records
  • Patch evidence

KPIsمؤشرات الأداء

  • System availability
  • Patch SLA (To Be Defined)
  • Failed access requests / time to provision
  • System availability
  • Patch SLA (To Be Defined)
  • Failed access requests / time to provision

People & careerالأشخاص والمسار

Reports to
Service Desk Lead or CTO (Growth)
Direct reports
None
Escalate to
Service Desk Lead / CTO
Backup
Deployment Lead or Security (limited)
Career
Senior SysAdmin → IT Manager
Experience
System administration. Exact years: To Be Defined.
Internal
Security; DevOps; Service Desk
External
Infrastructure vendors
Skills
Windows/Linux as applicable; Identity; Backup
يرفع تقاريره إلى
Service Desk Lead or CTO (Growth)
المرؤوسون المباشرون
None
التصعيد إلى
Service Desk Lead / CTO
البديل
Deployment Lead or Security (limited)
المسار الوظيفي
Senior SysAdmin → IT Manager
الخبرة
System administration. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
Security؛ DevOps؛ Service Desk
أصحاب المصلحة الخارجيون
Infrastructure vendors
المهارات
Windows/Linux as applicable؛ Identity؛ Backup
IT-003

Security Specialist أخصائي أمن معلومات

Growth نمو Technology / IT تقنية المعلومات Professional / Senior

What is this role for?الغرض من الدور

Protect systems, data, and access; advise release and architecture on security risk.

حماية البيانات والوصول؛ تقديم المشورة للإصدارات حول مخاطر الأمن.

A day in this roleيوم عادي في هذا الدور

Protects data and access; advises releases on security risk.

يحمي البيانات والوصول ويستشار في مخاطر الإصدار الأمنية.

Success looks likeكيف يبدو النجاح

Critical vulnerabilities closed fast; few access incidents.

ثغرات حرجة تُغلق بسرعة؛ حوادث وصول قليلة.

Weekly rhythmالإيقاع الأسبوعي

Findings aging · Access review · Release consults

عمر النتائج · مراجعة وصول · استشارات إصدار

Role operating map — Security Specialist خريطة تشغيل الدور — أخصائي أمن معلومات

✓ Must do✓ يجب أن يفعل

  • Vulnerability follow-up
  • Access reviews
  • Security review of significant changes
  • Incident support
  • متابعة الثغرات
  • مراجعات الوصول
  • مراجعة أمنية للتغييرات المهمة
  • دعم الحوادث

✕ Must not✕ يجب ألا يفعل

  • Set product scope
  • Silent production business go-live
  • تحديد نطاق المنتج
  • إطلاق أعمال إنتاج بصمت

Decision authorityصلاحيات القرار

  • Recommend blocking a release on critical security risk
  • Cannot set product scope
  • Final production business go-live remains with approved release path
  • Recommend blocking a release on critical security risk
  • Cannot set product scope
  • Final production business go-live remains with approved release path

Responsibilitiesالمسؤوليات الكاملة

  • Access control policy support
  • Vulnerability follow-up
  • Security review of significant changes
  • Incident support
  • Awareness
  • Access control policy support
  • Vulnerability follow-up
  • Security review of significant changes
  • Incident support
  • Awareness

Deliverablesالمخرجات

  • Security findings
  • Access reviews
  • Incident notes
  • Security findings
  • Access reviews
  • Incident notes

KPIsمؤشرات الأداء

  • Critical vulnerability aging
  • Access review completion
  • Security incidents
  • Critical vulnerability aging
  • Access review completion
  • Security incidents

People & careerالأشخاص والمسار

Reports to
CTO (Growth) / COO until then
Direct reports
None
Escalate to
CTO → CEO
Backup
CTO / SysAdmin
Career
CISO (Future)
Experience
Security operations or application security. Exact years: To Be Defined.
Internal
CTO; DevOps; SysAdmin; Engineering
External
Auditors (Future); Security vendors
Skills
Application and infrastructure security; Identity; Incident basics
يرفع تقاريره إلى
CTO (Growth) / COO until then
المرؤوسون المباشرون
None
التصعيد إلى
CTO → CEO
البديل
CTO / SysAdmin
المسار الوظيفي
CISO (Future)
الخبرة
Security operations or application security. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CTO؛ DevOps؛ SysAdmin؛ Engineering
أصحاب المصلحة الخارجيون
Auditors (Future)؛ Security vendors
المهارات
Application and infrastructure security؛ Identity؛ Incident basics
IT-004

Database Administrator مسؤول قواعد بيانات

Growth نمو Technology / IT تقنية المعلومات Professional / Senior

What is this role for?الغرض من الدور

Own database health, refresh from production into lower environments (weekly pattern), and data-integrity jobs.

امتلاك صحة قواعد البيانات، النسخ الاحتياطي، وتحديثات PROD المعتمدة للبيئات الأدنى.

A day in this roleيوم عادي في هذا الدور

Owns database health, backups, and approved PROD refreshes to lower envs.

يملك صحة قواعد البيانات والنسخ الاحتياطي وتحديثات PROD المعتمدة.

Success looks likeكيف يبدو النجاح

Reliable backups; scheduled refreshes; no Sev-1 data loss.

نسخ موثوقة؛ تحديثات مجدولة؛ لا فقدان بيانات Sev-1.

Weekly rhythmالإيقاع الأسبوعي

Backup success · Refresh log · Performance notes

نجاح النسخ · سجل التحديث · ملاحظات الأداء

Role operating map — Database Administrator خريطة تشغيل الدور — مسؤول قواعد بيانات

✓ Must do✓ يجب أن يفعل

  • Backups
  • Weekly refresh under change control
  • Migration support
  • Multi-tenant DB patterns
  • النسخ الاحتياطي
  • تحديث أسبوعي تحت ضبط التغيير
  • دعم الترحيل
  • أنماط قواعد متعددة المستأجرين

✕ Must not✕ يجب ألا يفعل

  • Unapproved production data copies
  • نسخ بيانات إنتاج غير معتمدة

Decision authorityصلاحيات القرار

  • Database operations within change policy
  • Cannot run unapproved production data copies
  • Database operations within change policy
  • Cannot run unapproved production data copies

Responsibilitiesالمسؤوليات الكاملة

  • Database performance and backups
  • Approved production refreshes to lower environments
  • Support multi-tenant database provisioning patterns
  • Coordinate with backend engineers on migrations
  • Database performance and backups
  • Approved production refreshes to lower environments
  • Support multi-tenant database provisioning patterns
  • Coordinate with backend engineers on migrations

Deliverablesالمخرجات

  • Backup evidence
  • Refresh log
  • Performance notes
  • Backup evidence
  • Refresh log
  • Performance notes

KPIsمؤشرات الأداء

  • Backup success
  • Refresh on schedule
  • Severity-1 data incidents
  • Backup success
  • Refresh on schedule
  • Severity-1 data incidents

People & careerالأشخاص والمسار

Reports to
CTO
Direct reports
None
Escalate to
CTO
Backup
Senior Backend Engineer
Career
Data platform lead
Experience
Database administration. Exact years: To Be Defined.
Internal
Backend; DevOps; Security
External
Cloud DB vendors
Skills
RDBMS in use; Performance; Security of data
يرفع تقاريره إلى
CTO
المرؤوسون المباشرون
None
التصعيد إلى
CTO
البديل
Senior Backend Engineer
المسار الوظيفي
Data platform lead
الخبرة
Database administration. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
Backend؛ DevOps؛ Security
أصحاب المصلحة الخارجيون
Cloud DB vendors
المهارات
RDBMS in use؛ Performance؛ Security of data

H · Customer Success & Support ح · نجاح العملاء والدعم

Value after the sale القيمة بعد البيع

CS-001

Service Delivery Lead / Customer Success Lead قائد تسليم الخدمة / نجاح العملاء

Current / Core أساسي / حالي Customer Success نجاح العملاء Lead

What is this role for?الغرض من الدور

Own the customer-facing overlay across products: service outcomes, cross-team customer issues, and success after go-live.

امتلاك نتائج العملاء عبر المنتجات بعد البيع — دون أن يصبح PO ثانيًا.

A day in this roleيوم عادي في هذا الدور

Owns customer outcomes across products after the sale — without becoming a second PO.

يملك نتائج العملاء بعد البيع دون أن يصبح PO ثانيًا.

Success looks likeكيف يبدو النجاح

Healthy accounts; fast restore; clean hypercare exits.

حسابات صحية؛ استعادة سريعة؛ خروج نظيف من الرعاية المكثفة.

Weekly rhythmالإيقاع الأسبوعي

Customer health · Issue board with PO/SM · Hypercare exit checks

صحة العميل · لوحة قضايا مع PO/SM · فحوصات خروج الرعاية المكثفة

Role operating map — Service Delivery Lead / Customer Success Lead خريطة تشغيل الدور — قائد تسليم الخدمة / نجاح العملاء

✓ Must do✓ يجب أن يفعل

  • Customer health notes
  • Hypercare after go-live
  • Recommend issue priority to PO/COO
  • Translate Sales commitments into Delivery work
  • ملاحظات صحة العميل
  • رعاية مكثفة بعد الإطلاق
  • توصية أولوية القضايا لـ PO/COO
  • ترجمة التزامات المبيعات إلى عمل تسليم

✕ Must not✕ يجب ألا يفعل

  • Silently reorder a sprint
  • Make new commercial promises
  • إعادة ترتيب سبرنت بصمت
  • وعود تجارية جديدة

Decision authorityصلاحيات القرار

  • Customer-issue prioritization recommendations to PO/COO
  • Cannot silently reorder a team’s sprint without SM/PO capacity process
  • Cannot make new commercial promises
  • Customer-issue prioritization recommendations to PO/COO
  • Cannot silently reorder a team’s sprint without SM/PO capacity process
  • Cannot make new commercial promises

Responsibilitiesالمسؤوليات الكاملة

  • Coordinate customer-facing delivery across product teams (matrix, not a second backlog owner)
  • Ensure client commitments made by Sales are translated into Delivery/Product work
  • Hypercare and success after release
  • Escalate chronic product or quality issues
  • Coordinate customer-facing delivery across product teams (matrix, not a second backlog owner)
  • Ensure client commitments made by Sales are translated into Delivery/Product work
  • Hypercare and success after release
  • Escalate chronic product or quality issues

Deliverablesالمخرجات

  • Customer health notes
  • Cross-product issue list
  • Hypercare reports
  • Customer health notes
  • Cross-product issue list
  • Hypercare reports

KPIsمؤشرات الأداء

  • Customer health / satisfaction (CSAT/NPS — To Be Defined)
  • Time to restore customer-impacting issues
  • Hypercare exit criteria met
  • Customer health / satisfaction (CSAT/NPS — To Be Defined)
  • Time to restore customer-impacting issues
  • Hypercare exit criteria met

People & careerالأشخاص والمسار

Reports to
COO
Direct reports
Account Managers (dotted); coordinates POs, testers, and engineers for customer-facing work
Escalate to
COO → CEO
Backup
Senior Account Manager
Career
Head of Customer Success (Future) / COO
Experience
Service delivery or customer success in software. Exact years: To Be Defined.
Internal
COO; POs; SMs; Support; Sales
External
Client sponsors
Skills
Client leadership; Delivery literacy; Diplomacy
يرفع تقاريره إلى
COO
المرؤوسون المباشرون
Account Managers (dotted); coordinates POs, testers, and engineers for customer-facing work
التصعيد إلى
COO → CEO
البديل
Senior Account Manager
المسار الوظيفي
Head of Customer Success (Future) / COO
الخبرة
Service delivery or customer success in software. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
COO؛ POs؛ SMs؛ Support؛ Sales
أصحاب المصلحة الخارجيون
Client sponsors
المهارات
Client leadership؛ Delivery literacy؛ Diplomacy
CS-002

Account Manager مدير حسابات

Current / Core أساسي / حالي Customer Success / Commercial نجاح العملاء / التجاري Professional

What is this role for?الغرض من الدور

Own the commercial relationship and change-request path: new requests, client approvals, production CRs, and customer meeting cadence.

امتلاك العلاقة التجارية ومسار طلبات التغيير بإيقاع عميل أسبوعي.

A day in this roleيوم عادي في هذا الدور

Owns the commercial relationship and change-request path with weekly client cadence.

يملك العلاقة التجارية ومسار طلبات التغيير بإيقاع أسبوعي.

Success looks likeكيف يبدو النجاح

Transparent CR pipeline; fewer cancelled meetings; honest dates.

مسار CR شفاف؛ اجتماعات ملغاة أقل؛ مواعيد صادقة.

Weekly rhythmالإيقاع الأسبوعي

Client meetings · CR tracking · Weekly AM statistics

اجتماعات عملاء · تتبع CR · إحصاءات AM أسبوعية

Role operating map — Account Manager خريطة تشغيل الدور — مدير حسابات

✓ Must do✓ يجب أن يفعل

  • CR log end-to-end
  • Weekly customer meetings + minutes
  • Track delayed requirements
  • Bring problems with solutions
  • سجل CR من البداية للنهاية
  • اجتماعات عميل أسبوعية + محاضر
  • تتبع المتطلبات المتأخرة
  • إحضار المشكلات مع حلول

✕ Must not✕ يجب ألا يفعل

  • Force CR into sprint without PO+SM capacity
  • Bind company above delegated authority
  • إدخال CR في السبرنت دون طاقة PO+SM
  • إلزام الشركة فوق السلطة المفوضة

Decision authorityصلاحيات القرار

  • Relationship management
  • Cannot technically accept a CR into a sprint (PO + SM capacity)
  • Cannot legally bind the company above delegated authority (To Be Defined)
  • Relationship management
  • Cannot technically accept a CR into a sprint (PO + SM capacity)
  • Cannot legally bind the company above delegated authority (To Be Defined)

Responsibilitiesالمسؤوليات الكاملة

  • Capture new change requests
  • Track client-approved CRs, delivered CRs, and production-released CRs
  • Track customer-wise defects
  • Run and record weekly customer meetings; track cancellations
  • Track delayed customer requirements, ticketing volume, and customer emails
  • Bring problems to weekly review with a proposed solution
  • Capture new change requests
  • Track client-approved CRs, delivered CRs, and production-released CRs
  • Track customer-wise defects
  • Run and record weekly customer meetings; track cancellations
  • Track delayed customer requirements, ticketing volume, and customer emails
  • Bring problems to weekly review with a proposed solution

Deliverablesالمخرجات

  • CR log
  • Customer meeting minutes
  • Weekly AM statistics
  • CR log
  • Customer meeting minutes
  • Weekly AM statistics

KPIsمؤشرات الأداء

  • New CRs
  • Client-approved CRs
  • Delivered CRs
  • Production-released CRs
  • Reported defects customer-wise
  • Delivered and signed accepted defects/bugs
  • Weekly meetings held vs cancelled
  • Delayed customer requirements
  • Tickets
  • Emails received
  • New CRs
  • Client-approved CRs
  • Delivered CRs
  • Production-released CRs
  • Reported defects customer-wise
  • Delivered and signed accepted defects/bugs
  • Weekly meetings held vs cancelled
  • Delayed customer requirements
  • Tickets
  • Emails received

People & careerالأشخاص والمسار

Reports to
Service Delivery Lead / COO / Sales Lead (Growth) — reporting split: To Be Defined
Direct reports
None
Escalate to
Service Delivery Lead / COO
Backup
Service Delivery Lead
Career
Sales Lead or Head of Customer Success
Experience
Client-facing software accounts. Exact years: To Be Defined.
Internal
PO; SM; Sales; Support; Finance
External
Named client contacts
Skills
Account management; Negotiation basics; Reporting
يرفع تقاريره إلى
Service Delivery Lead / COO / Sales Lead (Growth) — reporting split: To Be Defined
المرؤوسون المباشرون
None
التصعيد إلى
Service Delivery Lead / COO
البديل
Service Delivery Lead
المسار الوظيفي
Sales Lead or Head of Customer Success
الخبرة
Client-facing software accounts. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
PO؛ SM؛ Sales؛ Support؛ Finance
أصحاب المصلحة الخارجيون
Named client contacts
المهارات
Account management؛ Negotiation basics؛ Reporting
CS-003

Customer Support Manager مدير دعم العملاء

Current / Core أساسي / حالي Customer Support دعم العملاء Manager / Lead

What is this role for?الغرض من الدور

Run the customer support function: intake, resolution quality, abandoned-call recovery, and support KPIs.

تشغيل عمليات الدعم: جودة الاستقبال، SLA، استعادة المكالمات المتروكة، وحزم عيوب إلى QA.

A day in this roleيوم عادي في هذا الدور

Runs support operations: intake quality, SLA, abandoned-call recovery, defect packets to QA.

يشغّل عمليات الدعم: الاستقبال، SLA، استعادة المكالمات، وحزم العيوب.

Success looks likeكيف يبدو النجاح

Resolution time healthy; abandoned calls recovered.

وقت حل صحي؛ مكالمات متروكة مستعادة.

Weekly rhythmالإيقاع الأسبوعي

Queue review · Quality monitoring · KPI pack

مراجعة الطابور · مراقبة الجودة · حزمة KPI

Role operating map — Customer Support Manager خريطة تشغيل الدور — مدير دعم العملاء

✓ Must do✓ يجب أن يفعل

  • Support operating model
  • SLA exceptions visibility
  • Weekly support KPIs
  • Feed product defects with evidence
  • نموذج تشغيل الدعم
  • رؤية استثناءات SLA
  • KPIs دعم أسبوعية
  • تغذية عيوب المنتج بأدلة

✕ Must not✕ يجب ألا يفعل

  • Commit product dates
  • Change production software
  • الالتزام بمواعيد منتج
  • تغيير برمجيات الإنتاج

Decision authorityصلاحيات القرار

  • Support process and ticket priority within policy
  • Cannot commit product dates
  • Support process and ticket priority within policy
  • Cannot commit product dates

Responsibilitiesالمسؤوليات الكاملة

  • Support operating model and staffing
  • Ticket quality and SLA
  • Weekly support statistics
  • Feed product defects to PO/QA with evidence
  • Coordinate with Service Desk when issues are internal IT
  • Support operating model and staffing
  • Ticket quality and SLA
  • Weekly support statistics
  • Feed product defects to PO/QA with evidence
  • Coordinate with Service Desk when issues are internal IT

Deliverablesالمخرجات

  • Support dashboard
  • SLA exceptions
  • Knowledge-base updates (To Be Defined)
  • Support dashboard
  • SLA exceptions
  • Knowledge-base updates (To Be Defined)

KPIsمؤشرات الأداء

  • New calls received / outbound calls
  • Emails received
  • Issues by type customer-wise
  • Pending tickets
  • Time to resolve
  • Abandoned calls
  • Call-backs for abandoned calls
  • New calls received / outbound calls
  • Emails received
  • Issues by type customer-wise
  • Pending tickets
  • Time to resolve
  • Abandoned calls
  • Call-backs for abandoned calls

People & careerالأشخاص والمسار

Reports to
COO / Service Delivery Lead
Direct reports
Customer Support Specialists
Escalate to
COO / Service Delivery Lead
Backup
Senior Support Specialist
Career
Head of Support / Customer Success
Experience
Support leadership. Exact years: To Be Defined.
Internal
CS Lead; PO; QA; Account Manager
External
End users / client helpdesks
Skills
Support operations; People leadership; Quality monitoring
يرفع تقاريره إلى
COO / Service Delivery Lead
المرؤوسون المباشرون
Customer Support Specialists
التصعيد إلى
COO / Service Delivery Lead
البديل
Senior Support Specialist
المسار الوظيفي
Head of Support / Customer Success
الخبرة
Support leadership. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CS Lead؛ PO؛ QA؛ Account Manager
أصحاب المصلحة الخارجيون
End users / client helpdesks
المهارات
Support operations؛ People leadership؛ Quality monitoring
CS-004

Customer Support Specialist أخصائي دعم العملاء

Current / Core أساسي / حالي Customer Support دعم العملاء IC

What is this role for?الغرض من الدور

Resolve or route customer issues with complete tickets and timely communication.

حل أو توجيه التذاكر بتوثيق كامل وتواصل في الوقت المناسب.

A day in this roleيوم عادي في هذا الدور

Resolves or routes tickets with complete documentation and timely communication.

يحل أو يوجّه التذاكر بتوثيق كامل وتواصل في الوقت المناسب.

Success looks likeكيف يبدو النجاح

Low reopen rate; complete defect packets.

معدل إعادة فتح منخفض؛ حزم عيوب مكتملة.

Weekly rhythmالإيقاع الأسبوعي

Ticket handling · Knowledge updates · Escalation to manager

معالجة تذاكر · تحديثات معرفة · تصعيد للمدير

Role operating map — Customer Support Specialist خريطة تشغيل الدور — أخصائي دعم العملاء

✓ Must do✓ يجب أن يفعل

  • Handle calls/emails/tickets
  • Reproduce defects for QA
  • Always leave a next action
  • معالجة المكالمات/البريد/التذاكر
  • إعادة إنتاج العيوب لـ QA
  • ترك إجراء تالٍ دائمًا

✕ Must not✕ يجب ألا يفعل

  • Change production software
  • Close tickets without evidence
  • تغيير برمجيات الإنتاج
  • إغلاق تذاكر بلا دليل

Decision authorityصلاحيات القرار

  • Standard support actions and documented workarounds
  • Cannot change software in production
  • Standard support actions and documented workarounds
  • Cannot change software in production

Responsibilitiesالمسؤوليات الكاملة

  • Handle calls, emails, and tickets
  • Reproduce and document defects for QA
  • Do not leave problems without a next action
  • Handle calls, emails, and tickets
  • Reproduce and document defects for QA
  • Do not leave problems without a next action

Deliverablesالمخرجات

  • Closed tickets
  • Quality defect packets
  • Closed tickets
  • Quality defect packets

KPIsمؤشرات الأداء

  • Ticket volume handled
  • Resolution time
  • Reopen rate
  • CSAT if measured (To Be Defined)
  • Ticket volume handled
  • Resolution time
  • Reopen rate
  • CSAT if measured (To Be Defined)

People & careerالأشخاص والمسار

Reports to
Customer Support Manager
Direct reports
None
Escalate to
Customer Support Manager
Backup
Peer specialist
Career
Senior Support → Support Manager or QA/BA
Experience
Customer support. Exact years: To Be Defined.
Internal
Support Manager; QA; PO
External
Users
Skills
Product knowledge; Communication; Ticketing
يرفع تقاريره إلى
Customer Support Manager
المرؤوسون المباشرون
None
التصعيد إلى
Customer Support Manager
البديل
Peer specialist
المسار الوظيفي
Senior Support → Support Manager or QA/BA
الخبرة
Customer support. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
Support Manager؛ QA؛ PO
أصحاب المصلحة الخارجيون
Users
المهارات
Product knowledge؛ Communication؛ Ticketing

I · Sales, BD & Marketing ط · المبيعات والتطوير والتسويق

Honest revenue and demand إيراد وطلب بصدق

SAL-001

Sales Lead قائد المبيعات

Growth نمو Sales المبيعات Lead / Manager

What is this role for?الغرض من الدور

Own new revenue: pipeline, proposals with Delivery/Product input, and honest client commitments.

امتلاك إيراد أخلاقي: مسار مؤهل وعروض مفحوصة الطاقة.

A day in this roleيوم عادي في هذا الدور

Owns ethical revenue: qualified pipeline and capacity-checked proposals.

يملك إيرادًا أخلاقيًا: مسار مؤهل وعروض مفحوصة الطاقة.

Success looks likeكيف يبدو النجاح

Wins that Delivery can actually ship.

صفقات يستطيع التسليم تنفيذها فعلًا.

Weekly rhythmالإيقاع الأسبوعي

Pipeline review · Proposal workshops · Handover checklist

مراجعة مسار · ورش عروض · قائمة تحقق التسليم

Role operating map — Sales Lead خريطة تشغيل الدور — قائد المبيعات

✓ Must do✓ يجب أن يفعل

  • Pipeline & forecast
  • Proposal with Product+Delivery input
  • Clean handover pack
  • Honesty on scope/dates
  • المسار والتوقع
  • عرض مع مدخلات المنتج+التسليم
  • حزمة تسليم نظيفة
  • صدق في النطاق/المواعيد

✕ Must not✕ يجب ألا يفعل

  • Promise dates without SM/COO capacity
  • Promise architecture
  • وعد بمواعيد دون طاقة SM/COO
  • وعد بالمعمارية

Decision authorityصلاحيات القرار

  • Commercial offers within approval matrix
  • Cannot commit delivery dates without COO/SM capacity
  • Cannot promise architecture
  • Commercial offers within approval matrix
  • Cannot commit delivery dates without COO/SM capacity
  • Cannot promise architecture

Responsibilitiesالمسؤوليات الكاملة

  • Pipeline and forecasting
  • Proposal quality with Solution/Product/Delivery
  • Handover to Delivery and Customer Success
  • No unsanctioned scope or date promises
  • Pipeline and forecasting
  • Proposal quality with Solution/Product/Delivery
  • Handover to Delivery and Customer Success
  • No unsanctioned scope or date promises

Deliverablesالمخرجات

  • Pipeline
  • Proposals
  • Handover packs
  • Pipeline
  • Proposals
  • Handover packs

KPIsمؤشرات الأداء

  • Qualified pipeline
  • Win rate
  • Forecast accuracy
  • Handover completeness (not raw pressure to close)
  • Qualified pipeline
  • Win rate
  • Forecast accuracy
  • Handover completeness (not raw pressure to close)

People & careerالأشخاص والمسار

Reports to
CEO
Direct reports
Account Executives (Future); works with BD (Future)
Escalate to
CEO
Backup
CEO (early stage)
Career
Head of Commercial
Experience
B2B software sales. Exact years: To Be Defined.
Internal
CEO; Product; COO; Finance
External
Prospects; Partners
Skills
Consultative sales; Software commercial literacy
يرفع تقاريره إلى
CEO
المرؤوسون المباشرون
Account Executives (Future)؛ works with BD (Future)
التصعيد إلى
CEO
البديل
CEO (early stage)
المسار الوظيفي
Head of Commercial
الخبرة
B2B software sales. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CEO؛ Product؛ COO؛ Finance
أصحاب المصلحة الخارجيون
Prospects؛ Partners
المهارات
Consultative sales؛ Software commercial literacy
BD-001

Business Development Manager مدير تطوير الأعمال

Future مستقبل Business Development تطوير الأعمال Professional / Lead

What is this role for?الغرض من الدور

Create new markets, partnerships, and offers beyond the current sales motion.

خلق شراكات وعروض أسواق جديدة خارج حركة المبيعات الأساسية.

A day in this roleيوم عادي في هذا الدور

Creates partnerships and new-market offers beyond core sales motion.

يصنع شراكات وعروض أسواق جديدة خارج حركة المبيعات الأساسية.

Success looks likeكيف يبدو النجاح

Qualified new opportunities without distracting Core delivery.

فرص جديدة مؤهلة دون تشتيت التسليم الأساسي.

Weekly rhythmالإيقاع الأسبوعي

Partner meetings · Market scans · Offer reviews

اجتماعات شركاء · مسح أسواق · مراجعات عروض

Role operating map — Business Development Manager خريطة تشغيل الدور — مدير تطوير الأعمال

✓ Must do✓ يجب أن يفعل

  • Partner pipeline
  • Offer design with Product
  • Market notes
  • مسار شركاء
  • تصميم عرض مع المنتج
  • ملاحظات السوق

✕ Must not✕ يجب ألا يفعل

  • Sign contracts outside matrix
  • توقيع عقود خارج المصفوفة

Decision authorityصلاحيات القرار

  • Recommend partnerships; contract approval per matrix
  • Recommend partnerships; contract approval per matrix

Responsibilitiesالمسؤوليات الكاملة

  • Partnerships
  • New-market exploration
  • Offer design with Product
  • Partnerships
  • New-market exploration
  • Offer design with Product

Deliverablesالمخرجات

  • Partner pipeline
  • Market notes
  • Partner pipeline
  • Market notes

KPIsمؤشرات الأداء

  • Qualified new-logo / partner opportunities
  • Partnership progress (To Be Defined)
  • Qualified new-logo / partner opportunities
  • Partnership progress (To Be Defined)

People & careerالأشخاص والمسار

Reports to
CEO / Sales Lead
Direct reports
None
Escalate to
CEO
Backup
Sales Lead
Career
Head of Commercial
Experience
Business development. Exact years: To Be Defined.
Internal
CEO; Product; Sales
External
Partners
Skills
BD; Market mapping
يرفع تقاريره إلى
CEO / Sales Lead
المرؤوسون المباشرون
None
التصعيد إلى
CEO
البديل
Sales Lead
المسار الوظيفي
Head of Commercial
الخبرة
Business development. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CEO؛ Product؛ Sales
أصحاب المصلحة الخارجيون
Partners
المهارات
BD؛ Market mapping
MKT-001

Digital Marketing Specialist أخصائي تسويق رقمي

Current / Core أساسي / حالي Marketing التسويق IC

What is this role for?الغرض من الدور

Operate website, social, and campaign channels that generate awareness and inbound interest.

تشغيل الموقع/السوشيال/الحملات لخلق اهتمام وارد متوافق مع المنتج.

A day in this roleيوم عادي في هذا الدور

Operates website/social/campaigns that create inbound interest aligned to Product.

يشغّل الموقع والسوشيال والحملات لخلق اهتمام وارد متوافق مع المنتج.

Success looks likeكيف يبدو النجاح

Quality leads by channel; consistent brand.

عملاء محتملون جيدون حسب القناة؛ هوية متسقة.

Weekly rhythmالإيقاع الأسبوعي

Publish cadence · Weekly digital stats · Campaign experiments

إيقاع نشر · إحصاءات رقمية أسبوعية · تجارب حملات

Role operating map — Digital Marketing Specialist خريطة تشغيل الدور — أخصائي تسويق رقمي

✓ Must do✓ يجب أن يفعل

  • Content calendar
  • Track visitors/posts/leads
  • Align messaging with Product/Sales
  • تقويم محتوى
  • تتبع الزوار/المنشورات/العملاء المحتملين
  • مواءمة الرسالة مع المنتج/المبيعات

✕ Must not✕ يجب ألا يفعل

  • Make delivery/product commitments
  • Publish outside brand/legal guidelines
  • التزامات تسليم/منتج
  • نشر خارج إرشادات الهوية/القانون

Decision authorityصلاحيات القرار

  • Publish within brand and legal guidelines (guidelines: To Be Defined)
  • Cannot make product or delivery commitments
  • Publish within brand and legal guidelines (guidelines: To Be Defined)
  • Cannot make product or delivery commitments

Responsibilitiesالمسؤوليات الكاملة

  • Website and social presence
  • Campaign posts by channel and project
  • Track visitors, ads, and leads
  • Align public messaging with Product and Sales
  • Website and social presence
  • Campaign posts by channel and project
  • Track visitors, ads, and leads
  • Align public messaging with Product and Sales

Deliverablesالمخرجات

  • Content calendar
  • Published posts
  • Weekly digital stats
  • Content calendar
  • Published posts
  • Weekly digital stats

KPIsمؤشرات الأداء

  • Unique visitors
  • Posts by channel
  • Ads
  • Interested leads by ad / project / channel
  • Posts overall and by project
  • Unique visitors
  • Posts by channel
  • Ads
  • Interested leads by ad / project / channel
  • Posts overall and by project

People & careerالأشخاص والمسار

Reports to
Marketing Manager (Growth) / COO or CEO until then
Direct reports
None
Escalate to
Marketing Manager / CEO
Backup
UI/UX for web visuals only
Career
Marketing Manager
Experience
Digital marketing. Exact years: To Be Defined.
Internal
Sales; Product; UI/UX; CEO
External
Agencies (if any); Platforms
Skills
Digital marketing; Content; Analytics basics
يرفع تقاريره إلى
Marketing Manager (Growth) / COO or CEO until then
المرؤوسون المباشرون
None
التصعيد إلى
Marketing Manager / CEO
البديل
UI/UX for web visuals only
المسار الوظيفي
Marketing Manager
الخبرة
Digital marketing. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
Sales؛ Product؛ UI/UX؛ CEO
أصحاب المصلحة الخارجيون
Agencies (if any)؛ Platforms
المهارات
Digital marketing؛ Content؛ Analytics basics
MKT-002

Marketing Manager مدير التسويق

Growth نمو Marketing التسويق Manager

What is this role for?الغرض من الدور

Own brand, demand generation, and marketing quality.

امتلاك الهوية، خطة الطلب، وجودة التسويق.

A day in this roleيوم عادي في هذا الدور

Owns brand, demand plan, and marketing quality.

يملك الهوية وخطة الطلب وجودة التسويق.

Success looks likeكيف يبدو النجاح

Demand that Sales can convert; coherent brand.

طلب تستطيع المبيعات تحويله؛ هوية متماسكة.

Weekly rhythmالإيقاع الأسبوعي

Campaign reports · Brand reviews · Pipeline contribution with Sales

تقارير حملات · مراجعات هوية · مساهمة المسار مع المبيعات

Role operating map — Marketing Manager خريطة تشغيل الدور — مدير التسويق

✓ Must do✓ يجب أن يفعل

  • Marketing plan
  • Brand consistency
  • Budget within envelope
  • Agency management if used
  • خطة تسويق
  • اتساق الهوية
  • الميزانية ضمن الظرف
  • إدارة الوكالات إن وُجدت

✕ Must not✕ يجب ألا يفعل

  • Overspend without Finance/CEO path
  • تجاوز الإنفاق دون مسار مالية/CEO

Decision authorityصلاحيات القرار

  • Marketing spend within budget
  • Brand voice
  • Marketing spend within budget
  • Brand voice

Responsibilitiesالمسؤوليات الكاملة

  • Marketing plan
  • Brand consistency
  • Demand metrics
  • Agency management if used
  • Marketing plan
  • Brand consistency
  • Demand metrics
  • Agency management if used

Deliverablesالمخرجات

  • Marketing plan
  • Campaign reports
  • Marketing plan
  • Campaign reports

KPIsمؤشرات الأداء

  • Pipeline contribution (with Sales)
  • Brand consistency
  • Campaign ROI (method: To Be Defined)
  • Pipeline contribution (with Sales)
  • Brand consistency
  • Campaign ROI (method: To Be Defined)

People & careerالأشخاص والمسار

Reports to
CEO
Direct reports
Digital Marketing Specialist; designers dotted as needed
Escalate to
CEO
Backup
Digital Specialist + CEO
Career
Head of Marketing
Experience
Marketing management. Exact years: To Be Defined.
Internal
CEO; Sales; Product
External
Agencies; Media
Skills
Marketing leadership; Budgeting
يرفع تقاريره إلى
CEO
المرؤوسون المباشرون
Digital Marketing Specialist؛ designers dotted as needed
التصعيد إلى
CEO
البديل
Digital Specialist + CEO
المسار الوظيفي
Head of Marketing
الخبرة
Marketing management. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CEO؛ Sales؛ Product
أصحاب المصلحة الخارجيون
Agencies؛ Media
المهارات
Marketing leadership؛ Budgeting

J · Finance, People & Admin ي · المالية والأفراد والإدارة

Money, people, workplace المال والأفراد ومكان العمل

FIN-001

Finance / Accounts Officer موظف مالية / حسابات

Current / Core أساسي / حالي Finance المالية Professional

What is this role for?الغرض من الدور

Keep financial records, invoices, collections support, and spend visibility trustworthy.

إبقاء الدفاتر والفواتير ورؤية الإنفاق موثوقة.

A day in this roleيوم عادي في هذا الدور

Keeps books, invoices, and spend visibility trustworthy.

يبقي الدفاتر والفواتير ورؤية الإنفاق موثوقة.

Success looks likeكيف يبدو النجاح

Clean closes; accurate aging; no surprise cash gaps.

إغلاقات نظيفة؛ أعمار دقيقة؛ لا فجوات نقد مفاجئة.

Weekly rhythmالإيقاع الأسبوعي

Invoice aging · Close cadence · Spend exception flags

عمر الفواتير · إيقاع الإغلاق · أعلام استثناء الإنفاق

Role operating map — Finance / Accounts Officer خريطة تشغيل الدور — موظف مالية / حسابات

✓ Must do✓ يجب أن يفعل

  • Accurate books/invoices
  • Budget tracking support
  • Payroll inputs with HR
  • Flag cash risk
  • دفاتر/فواتير دقيقة
  • دعم تتبع الميزانية
  • مدخلات الرواتب مع HR
  • الإبلاغ عن مخاطر النقد

✕ Must not✕ يجب ألا يفعل

  • Approve spend above threshold
  • Skip segregation of duties intentionally
  • اعتماد إنفاق فوق العتبة
  • تجاوز فصل الواجبات عمدًا

Decision authorityصلاحيات القرار

  • Process payments within approved policy
  • Cannot approve new spend above threshold (To Be Defined)
  • Process payments within approved policy
  • Cannot approve new spend above threshold (To Be Defined)

Responsibilitiesالمسؤوليات الكاملة

  • Bookkeeping and invoices
  • Support budget tracking
  • Payroll inputs with HR
  • Flag cash risk
  • Bookkeeping and invoices
  • Support budget tracking
  • Payroll inputs with HR
  • Flag cash risk

Deliverablesالمخرجات

  • Books
  • Invoice aging
  • Management accounts (cadence: To Be Defined)
  • Books
  • Invoice aging
  • Management accounts (cadence: To Be Defined)

KPIsمؤشرات الأداء

  • Close timeliness
  • Invoice accuracy
  • Aging receivables
  • Audit findings (when applicable)
  • Close timeliness
  • Invoice accuracy
  • Aging receivables
  • Audit findings (when applicable)

People & careerالأشخاص والمسار

Reports to
CEO / CFO (Future)
Direct reports
None
Escalate to
CEO / CFO
Backup
CEO (emergency only) — segregation of duties gap until second finance person
Career
Finance Manager → CFO
Experience
Accounting. Exact years: To Be Defined.
Internal
CEO; COO; Sales; HR
External
Bank; Auditor (Future); Tax advisor (To Be Defined)
Skills
Accounting; Attention to detail; Confidentiality
يرفع تقاريره إلى
CEO / CFO (Future)
المرؤوسون المباشرون
None
التصعيد إلى
CEO / CFO
البديل
CEO (emergency only) — segregation of duties gap until second finance person
المسار الوظيفي
Finance Manager → CFO
الخبرة
Accounting. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CEO؛ COO؛ Sales؛ HR
أصحاب المصلحة الخارجيون
Bank؛ Auditor (Future)؛ Tax advisor (To Be Defined)
المهارات
Accounting؛ Attention to detail؛ Confidentiality
FIN-002

CFO / Finance Manager المدير المالي / مدير المالية

Future مستقبل Finance المالية Head / C-Level

What is this role for?الغرض من الدور

Own financial strategy, controls, and funding discipline.

امتلاك الاستراتيجية المالية، الضوابط، وانضباط التمويل.

A day in this roleيوم عادي في هذا الدور

Owns financial strategy, controls, and funding discipline.

يملك الاستراتيجية المالية والضوابط وانضباط التمويل.

Success looks likeكيف يبدو النجاح

Accurate budget; healthy runway; clean controls.

ميزانية دقيقة؛ مدرج صحي؛ ضوابط نظيفة.

Weekly rhythmالإيقاع الأسبوعي

Forecast · Control report · Spend approvals

توقع · تقرير ضوابط · اعتمادات إنفاق

Role operating map — CFO / Finance Manager خريطة تشغيل الدور — المدير المالي / مدير المالية

✓ Must do✓ يجب أن يفعل

  • Budget/forecast
  • Controls
  • Owner reporting
  • Procurement policy with CEO
  • الميزانية/التوقع
  • الضوابط
  • تقارير الملاك
  • سياسة المشتريات مع CEO

✕ Must not✕ يجب ألا يفعل

  • Ignore control exceptions
  • تجاهل استثناءات الضوابط

Decision authorityصلاحيات القرار

  • Financial policy; spend above officer limits
  • Financial policy; spend above officer limits

Responsibilitiesالمسؤوليات الكاملة

  • Financial planning
  • Controls
  • Investor/owner reporting
  • Procurement policy with CEO
  • Financial planning
  • Controls
  • Investor/owner reporting
  • Procurement policy with CEO

Deliverablesالمخرجات

  • Budget
  • Forecast
  • Control reports
  • Budget
  • Forecast
  • Control reports

KPIsمؤشرات الأداء

  • Budget accuracy
  • Cash runway
  • Control exceptions
  • Budget accuracy
  • Cash runway
  • Control exceptions

People & careerالأشخاص والمسار

Reports to
CEO
Direct reports
Finance Officers
Escalate to
CEO
Backup
CEO + Finance Officer
Career
CFO
Experience
Finance leadership. Exact years: To Be Defined.
Internal
CEO; COO; Sales
External
Banks; Auditors
Skills
FP&A; Controls; Business partnering
يرفع تقاريره إلى
CEO
المرؤوسون المباشرون
Finance Officers
التصعيد إلى
CEO
البديل
CEO + Finance Officer
المسار الوظيفي
CFO
الخبرة
Finance leadership. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CEO؛ COO؛ Sales
أصحاب المصلحة الخارجيون
Banks؛ Auditors
المهارات
FP&A؛ Controls؛ Business partnering
HR-001

People / HR Partner شريك أفراد / موارد بشرية

Growth نمو HR / People الموارد البشرية / الأفراد Professional / Manager

What is this role for?الغرض من الدور

Own hiring process quality, contracts administration, performance-cycle operations, and people policy — not the business decision to hire a specific role (managers own that).

تشغيل التوظيف، التهيئة، وسلامة دورة الأداء.

A day in this roleيوم عادي في هذا الدور

Runs hiring operations, onboarding, and performance-cycle integrity.

يشغّل عمليات التوظيف والتهيئة وسلامة دورة الأداء.

Success looks likeكيف يبدو النجاح

Quality hires on time; complete onboarding; fair process.

تعيينات جيدة في الوقت؛ تهيئة مكتملة؛ عملية عادلة.

Weekly rhythmالإيقاع الأسبوعي

Hiring pipeline · Onboarding checks · Manager coaching

مسار توظيف · فحوصات تهيئة · تدريب المديرين

Role operating map — People / HR Partner خريطة تشغيل الدور — شريك أفراد / موارد بشرية

✓ Must do✓ يجب أن يفعل

  • Recruitment ops
  • Onboarding (incl. bug-fix training path)
  • Performance calendar
  • Maintain JD/role library
  • عمليات التوظيف
  • التهيئة (يشمل مسار تدريب إصلاح العيوب)
  • تقويم الأداء
  • صيانة مكتبة الوصف الوظيفي/الأدوار

✕ Must not✕ يجب ألا يفعل

  • Hire/fire outside Decision Matrix
  • Set engineering standards
  • توظيف/فصل خارج مصفوفة القرار
  • وضع معايير الهندسة

Decision authorityصلاحيات القرار

  • People process and policy drafts
  • Cannot hire or fire without the Decision Authority Matrix
  • Cannot set engineering standards
  • People process and policy drafts
  • Cannot hire or fire without the Decision Authority Matrix
  • Cannot set engineering standards

Responsibilitiesالمسؤوليات الكاملة

  • Recruitment operations
  • Onboarding (including engineer onboarding via supervised bug-fix training)
  • Performance cycle administration
  • Employee relations within policy
  • Org chart and JD library maintenance
  • Recruitment operations
  • Onboarding (including engineer onboarding via supervised bug-fix training)
  • Performance cycle administration
  • Employee relations within policy
  • Org chart and JD library maintenance

Deliverablesالمخرجات

  • Hiring process
  • Personnel files
  • Performance calendar
  • Policy drafts
  • Hiring process
  • Personnel files
  • Performance calendar
  • Policy drafts

KPIsمؤشرات الأداء

  • Time-to-fill (balanced with quality)
  • Onboarding completion
  • Process compliance
  • Regrettable attrition support
  • Time-to-fill (balanced with quality)
  • Onboarding completion
  • Process compliance
  • Regrettable attrition support

People & careerالأشخاص والمسار

Reports to
CEO / CHRO (Future)
Direct reports
HR Coordinator (Future)
Escalate to
CEO
Backup
CEO (early stage) — governance gap
Career
HR Manager → CHRO
Experience
HR generalist/partner. Exact years: To Be Defined.
Internal
All managers; CEO; Finance
External
Recruiters; Labor advisor (To Be Defined)
Skills
HR operations; Coaching managers; Confidentiality
يرفع تقاريره إلى
CEO / CHRO (Future)
المرؤوسون المباشرون
HR Coordinator (Future)
التصعيد إلى
CEO
البديل
CEO (early stage) — governance gap
المسار الوظيفي
HR Manager → CHRO
الخبرة
HR generalist/partner. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
All managers؛ CEO؛ Finance
أصحاب المصلحة الخارجيون
Recruiters؛ Labor advisor (To Be Defined)
المهارات
HR operations؛ Coaching managers؛ Confidentiality
HR-002

Head of People / CHRO رئيس الأفراد / CHRO

Future مستقبل HR / People الموارد البشرية / الأفراد Head / C-Level

What is this role for?الغرض من الدور

People strategy, culture, compensation philosophy, and leadership development at scale.

امتلاك استراتيجية الأفراد، الثقافة، وفلسفة التعويض على النطاق.

A day in this roleيوم عادي في هذا الدور

Owns people strategy, culture, and compensation philosophy at scale.

يملك استراتيجية الأفراد والثقافة وفلسفة التعويض.

Success looks likeكيف يبدو النجاح

Strong bench; compliant, engaged organization.

مقعد قوي؛ منظمة ملتزمة ومنخرطة.

Weekly rhythmالإيقاع الأسبوعي

People metrics · Leadership bench · Policy reviews

مقاييس أفراد · مقعد قيادة · مراجعات سياسات

Role operating map — Head of People / CHRO خريطة تشغيل الدور — رئيس الأفراد / CHRO

✓ Must do✓ يجب أن يفعل

  • People plan
  • Comp philosophy with CEO/CFO
  • Leadership development
  • Labor compliance
  • خطة أفراد
  • فلسفة التعويض مع CEO/CFO
  • تطوير القيادة
  • الامتثال العمالي

✕ Must not✕ يجب ألا يفعل

  • Ignore compliance
  • تجاهل الامتثال

Decision authorityصلاحيات القرار

  • People policy
  • Compensation framework with CEO/CFO
  • People policy
  • Compensation framework with CEO/CFO

Responsibilitiesالمسؤوليات الكاملة

  • People strategy
  • Comp philosophy (with CEO/CFO)
  • Leadership development
  • Labor compliance
  • People strategy
  • Comp philosophy (with CEO/CFO)
  • Leadership development
  • Labor compliance

Deliverablesالمخرجات

  • People plan
  • Comp bands (To Be Defined)
  • Engagement actions
  • People plan
  • Comp bands (To Be Defined)
  • Engagement actions

KPIsمؤشرات الأداء

  • Engagement (To Be Defined)
  • Leadership bench
  • Compliance
  • Engagement (To Be Defined)
  • Leadership bench
  • Compliance

People & careerالأشخاص والمسار

Reports to
CEO
Direct reports
HR Partners
Escalate to
CEO
Backup
HR Partner
Career
CHRO
Experience
Senior HR leadership. Exact years: To Be Defined.
Internal
CEO; Executives
External
Counsel
Skills
People strategy; Org design
يرفع تقاريره إلى
CEO
المرؤوسون المباشرون
HR Partners
التصعيد إلى
CEO
البديل
HR Partner
المسار الوظيفي
CHRO
الخبرة
Senior HR leadership. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
CEO؛ Executives
أصحاب المصلحة الخارجيون
Counsel
المهارات
People strategy؛ Org design
ADM-001

Administration / Office Manager مدير مكتب / إدارة

Future مستقبل Administration الإدارة Professional

What is this role for?الغرض من الدور

Workplace operations, vendor logistics, and administrative support so delivery teams stay focused.

إبقاء لوجستيات مكان العمل والموردين سلسة حتى يبقى التسليم مركّزًا.

A day in this roleيوم عادي في هذا الدور

Keeps workplace and vendor logistics smooth so delivery stays focused.

يبقي لوجستيات المكتب والموردين سلسة حتى يركز التسليم.

Success looks likeكيف يبدو النجاح

Fast admin cycle time; few workplace blockers.

دورة إدارية سريعة؛ عوائق مكان عمل قليلة.

Weekly rhythmالإيقاع الأسبوعي

Request queue · Vendor follow-ups

طابور الطلبات · متابعات موردين

Role operating map — Administration / Office Manager خريطة تشغيل الدور — مدير مكتب / إدارة

✓ Must do✓ يجب أن يفعل

  • Vendor/office admin
  • Travel/logistics
  • Document control support
  • إدارة موردين/مكتب
  • سفر/لوجستيات
  • دعم ضبط الوثائق

✕ Must not✕ يجب ألا يفعل

  • Exceed petty spend threshold
  • تجاوز عتبة المصروفات الصغيرة

Decision authorityصلاحيات القرار

  • Admin spend within petty threshold (To Be Defined)
  • Admin spend within petty threshold (To Be Defined)

Responsibilitiesالمسؤوليات الكاملة

  • Office/vendor administration
  • Travel/logistics
  • Document control support
  • Office/vendor administration
  • Travel/logistics
  • Document control support

Deliverablesالمخرجات

  • Admin calendar
  • Vendor files
  • Admin calendar
  • Vendor files

KPIsمؤشرات الأداء

  • Request cycle time
  • Workplace issues
  • Request cycle time
  • Workplace issues

People & careerالأشخاص والمسار

Reports to
COO
Direct reports
None
Escalate to
COO
Backup
COO assistant (To Be Defined)
Career
Operations coordinator
Experience
Office administration. Exact years: To Be Defined.
Internal
COO; Finance; HR
External
Landlords/vendors
Skills
Organization; Vendor coordination
يرفع تقاريره إلى
COO
المرؤوسون المباشرون
None
التصعيد إلى
COO
البديل
COO assistant (To Be Defined)
المسار الوظيفي
Operations coordinator
الخبرة
Office administration. Exact years: To Be Defined.
أصحاب المصلحة الداخليون
COO؛ Finance؛ HR
أصحاب المصلحة الخارجيون
Landlords/vendors
المهارات
Organization؛ Vendor coordination